First Friday Building capability in retail

Training and Development

Training starts with understanding what people need to perform their jobs effectively.  Our aim is to help them perform better and more skillfully.

We create bespoke training to match your precise needs and to help people perform their jobs more effectively and skilfully. We train at all levels from leadership teams to head office to store staff. 

We create and deliver programmes which include a variety of learning methods such as workshops, development centres, coaching, workbooks and eLearning.

Commercial Skills

  • Buying / Sourcing
  • Merchandising / Range Planning / Trading
  • Visual Merchandising
  • Stock Distribution & Replenishment
  • Retail Management & Operations
  • Customer Service & Sales Skills

Business & Systems Change

  • Enterprise wide system renewal
  • EPoS & Store Systems
  • Merchandise Management
  • Warehouse Management
  • Supply Chain
  • Planning & Forecasting

Management Development

  • Personal Effectiveness
  • Management skills
  • Leadership
  • Commercial Impact
  • Negotiation Skills & Supplier Management
  • Competency Development
  • Trainer skills
  • Team working / High performance teams
  • Project on-boarding Coaching