System training by the experts

First Friday is the perfect systems training partner to work with on your system transformation.

In the last 10 years we have developed and delivered training on over 50 system transformation projects, including multi-year systems transformations and many smaller projects.

All our training consultants have a commercial background. They are able to speak the same business language as you, be seen as an extension of your team and offering an objective opinion that carries weight.

We offer effective systems training that covers changes to job roles, and processes as well as the new system.

Software platforms

Why First Friday for system training

At First Friday, we’ve supported some of the world’s leading businesses through large-scale transformations.

Our consultants all come from a business background and can bring together people, process and systems, create an approach to transformations that is as pragmatic as it is robust.

Systems Training Experience

First Friday has developed and delivered training on over 50 system transformation projects in the last 10 years.

Many of these have been multi-year change programmes for very large businesses.

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Our people

A high-quality team delivering high quality and effective systems training.

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Our People icon

Systems training approach

We focus on changes to the job role.

We train the processes, the KPIs and roles together with the system.

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Systems training the First Friday way…

Our systems transformation training focuses on each job role & its responsibilities, best practice and new ways of working. We do not just teach people which button to press, we develop their understanding of your new system and processes enabling them to be more efficient and effective in their job.

Focus on the process
We focus on the change to process, to best practice and to roles and responsibilities.
Job role training
We recognise different needs based on experience, hierarchy level and job role.
Real life scenarios, examples and data
Our training refers to business scenarios, uses real life exercises, relevant products, data, business challenges and goals.
We include the opportunity to practice and learn.
Blended training
We develop blended training solutions including business briefings, workshops and courses, eLearning, coaching and post training support materials.
Relevant and engaging materials
We include materials which are practical, engaging, relevant and creative.
Quality delegate packs
We include delegate packs with glossary of terms, key process flows., system navigation reminders, top tips and quick reference guides
Always reflect business objectives
All our training reflects the business objectives of the sponsors and the knowledge and input from the SMEs in the learning objectives and course content.

Software platform experience

We have worked with all the main systems providers and many more.

Over the years we have developed and delivered systems training for Microsoft, SAP, Oracle, Blue Yonder and many more software providers.

Having said that, we think our main strength is having a deep understanding of your business and knowing what good looks like. We can help you adapt rather than adopt your new systems.

Retail specialists

Retail heritage and commercial expertise, along with extensive personal experience of retail change programmes make us the perfect company to partner with for retail system transformation and training.

Our systems consultants have a commercial background and speak the same business language as you do.  Providing valuable insights from other clients and projects, and an independent take on the best solution for your business and its unique needs.

Whatever stage of retail transformation you’re in, we’ve got the knowledge and experience to help your programme succeed.

  • Retail ERP systems
  • Merchandise management systems
  • Planning & forecasting systems
  • Pricing and markdown optimisation systems
  • Allocation & replenishment
  • PLM systems
  • Warehouse management systems
  • Supply chain management systems
  • Store systems and EPOS
  • CRM & customer experience systems
  • BI & analytics

How we can help on your systems transformation

We use a well tried and tested training and development methodology on large systems transformations. We can support on all the required training activities and stages on a systems change programme.

Training activities

  • Training approach & strategy
  • Training Need Analysis (TNA)
  • Training plan
  • Training management
  • Training administration
  • Course & materials development
  • Training delivery
  • Training evaluation
  • Train-the-trainer for internal
  • Knowledge transfer
  • Post implementation support
  • Create business as usual training
  • Transition to business as usual

People are at the heart of everything we do

The First Friday team are all from a retail or commercial background. They understand your business – the operational processes, the job roles, the systems and the business language that you use. They have empathy with your teams as they have performed similar roles..

A high-quality team delivering high quality and effective systems training..

Meet our team

Meet some of our systems transformation consultants

Jean Spencer Head of System Transformation Training

Jean is a founding member of First Friday and a seasoned professional in the training arena, well used to supporting her team when changes, delays and challenges happen. She’s calm in a crisis, solution oriented and patient when bringing the multiple parties and elements together to deliver exceptional training for clients.

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Louise Gay-Jones Training Consultant

Louise has over 25 years’ of experience in the field of learning and development, and has worked with a broad range of clients from numerous industries. She specialises in developing blended and digital learning training programmes and holds a Certificate in Training Practice from the CIPD.

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Lara Turner Training & Change Management Consultant

A Training And Change Management consultant who also enjoys training development and delivery, Lara has a background in FMCG and thrives on managing complex, fast-paced cross-functional projects. Lean Six Sigma certified, she is a great communicator that enjoys driving the change agenda within training and supporting clients through business change.

More about Lara »