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When it comes to business systems, most organisations will ask themselves the question of whether to choose between a standard ‘vanilla’ system or a custom build – and software vendors can readily describe the pros and cons of each. But what about training?  Does the same choice exist, and how and when do you know […]

Essential merchandising processes, tools and skills for retailers Retail has always been an incredibly vibrant and exciting sector to work in. It has always been fast-moving and ever-changing as it has had to evolve to meet the evolving consumer and competitive environment. But boy, things have changed a lot in the last couple of years: […]

The WSSI (Weekly Stock Sales and Intake) is the engine that powers the decision making of Buying, Planning and Trading teams. Installing a new engine – while keeping the business running – might seem a daunting task, but, done right, it could transform your business.  You may not have a WSSI system to speak of, […]

You may not currently have a WSSI, and, having survived without, you may wonder what all the fuss is about. Or you may be wondering why you’re under pressure from your team to replace that old Excel WSSI which has been around for years… But if you’re a retailer who needs to manage the risky […]

There is an old joke that when asking someone for directions the response is “but if I wanted to get there I wouldn’t start from here”. Planning 2021 is going to feel very much like that, I suspect. This year is going to be a heck of a place to plan from. We’ve always had […]

Having been involved in many transformation and change projects over the years I wanted to share some of my experience of what I’ve learnt actually makes change not just successful, but sustainable too. So over a series of 4 posts, I’m going to share my experience about the approach I’ve seen work in the real […]

Delivering sustainable change requires a number of steps to work together. Last time I talked about the importance of agreeing and sharing the vision for the future. I discussed how critical it is to place your people at the heart of the change and support them to develop the vision into more tangible steps. In […]

In the first 2 posts from this series looking at the key steps to delivering successful change, we have so far discussed: Putting people at the heart of change – teams and stakeholders Creating and articulating a high level vision for the change Agreeing benefits Building capability Addressing challenges Ordering the design process effectively Designing […]

Once you have the appropriate capability and organisational structures in place, you’ve designed the new process or system and you’ve communicated the changes and the impact it will have on both the business and the individual, the change needs to be trained out. It is no good just telling people to do it, they need […]

Once Covid is behind us, will the world of learning and training return to the way it was a few weeks ago, or will the current constraints we are having to work under have fast-tracked us to a digital world? Along with many other things, we all know that there is a trend away from […]