We have extensive experience in large scale systems change.
In total, First Friday has worked on over 50 system transformation projects in the last 10 years.
Reaching a state of constant innovation and improvement is ideal but occasionally a step change is required in your business. This may be because your systems need a complete overhaul or because the culture of the business is holding you back from growth.
We may be retail specialists, but no matter your situation, size or sector, our team is here to make sure you bring your people along for the journey to ensure reduced friction, faster adoption, and more effective use of your key business tools.
At First Friday, we’ve supported some of the world’s leading businesses through large-scale transformations.
Our consultants all come from a business background and can bring together people, process and systems, to create an approach to transformations that is as pragmatic as it is robust.
To see cultural change in your business you have to help every person working for you to understand what you stand for and what you are trying to achieve. You also need to help everyone to understand how they can personally contribute.
How better than with consultants who’ve been there on the receiving end?
We have worked with all the main systems providers and many more.
Over the years we have worked on projects implementing software from Microsoft, SAP, Oracle, Blue Yonder, IBM and many more.
Having said that, we think our main strength is having a deep understanding of your business and knowing what good looks like. We can help you adapt rather than adopt your new systems.
Retail heritage and commercial expertise, along with extensive personal experience of retail change programmes make us the perfect company to partner with for retail system transformation and training.
Our systems consultants have a commercial background and speak the same business language as you do. Providing valuable insights from other clients and projects, and an independent take on the best solution for your business and its unique needs.
Whatever stage of retail transformation you’re in, we’ve got the knowledge and experience to help your programme succeed.
There are many areas on a system transformation programme where First Friday can support; from the early initiation activities like developing the target operation model or software selection through the main programme activities like change management and training to business benefits optimisation.
The First Friday team are all from a retail or commercial background. We understand your business – the operational processes, the job roles, the systems and the business language that you use – and have empathy with your teams as we have all performed similar roles ourselves.
Bringing all these elements together is essential for a successful system implementation.
Viv is a Transformation and Business Change consultant with over 20 years’ experience at a senior level in in merchandising, supply chain, and business change & transformation. She has advised on several large transformation programmes for leading retailers and is APMG accredited in Change.More about Viv »
Jean is a founding member of First Friday and a seasoned professional in the training arena, well used to supporting her team when changes, delays and challenges happen. She’s calm in a crisis, solution oriented and patient when bringing the multiple parties and elements together to deliver exceptional training for clients.More about Jean »
Lorna has extensive experience on numerous projects across multiple regions – UK, Europe, Americas. Her understanding of end-to-end business solutions that encompass process, systems and people is invaluable to delivering a solution that delivers in practice.More about Lorna »