Develop the leaders of the future

We blend our business experience with our training expertise to develop courses on management skills, leadership skills and change management which sets them apart from others.

We equip people at all levels with the personal and people skills they need to work successfully in their role and alongside others. From self-awareness profiling to high-performing teams our soft skills workshops deliver hard results.

Just wanted to say how impressed I was with your facilitating and delivery of the course yesterday. I thought it was fantastic and you presented in a clear and interesting way

Equip your teams with the key people skills needed to succeed

People perform best when they are equipped with the skills, behaviours and self-awareness to manage themselves and work with others, alongside the know-how to do their job.

We design and deliver training that translates models, theories and principles into meaningful learning that is relevant and can be easily applied.
Whether you need bespoke or off-the-shelf courses, we’ve got you covered with topics and workshops including

Management & Leadership Development

  • Commercial thinking
  • Managing performance
  • Delegation
  • Difficult people situations
  • Coaching & feedback
  • Appraisals and reviews
  • Project management
  • Leading teams
  • Leadership styles
  • Leading change
  • Strategic planning
  • Crafting a vision

Personal development

  • Effective communication
  • Managing time & workloads
  • Being part of a team
  • Problem solving
  • Handling conflict
  • Resilience
  • Diversity and equality
  • Train the Trainer
  • Negotiation skills
  • Influence and impact
  • Emotional intelligence

Team development

  • High performing teams
  • Working as a team
  • Strengthscope Team®

Change Management

  • Managing change
  • Driving change within a business
  • Leading a team through transformation
  • Change within a project

Need something now?

Try the First Friday Academy

Supplement your unique training offering with our management and personal development courses and workshops.

The First Friday Training Academy offers a wide range of soft skill and behavioural workshops to help people to perform at their peak. You’ll find learning content covering everything from project management for business managers, leading change, commercial thinking
and many other workshops.

Find out more »

Case Studies

Read our case studies

Proven leaders and talented trainers…

At First Friday, our management & leadership training consultants have strong retail or commercial  backgrounds at senior level. They have experience of managing successful teams and the training expertise to pass on their management and leadership skills.

Meet our team

Meet some of our management and leadership training consultants

Clare Barton Commercial, Transformation and Training Consultant

Following a long career in merchandising for George at Asda (which saw her progress to director level), Clare became a consultant in 2016 and now combines her broad merchandising experience with knowledge from a master’s degree in Business Psychology.

More about Clare »
Lara Turner Training & Change Management Consultant

A Training And Change Management consultant who also enjoys training development and delivery, Lara has a background in FMCG and thrives on managing complex, fast-paced cross-functional projects. Lean Six Sigma certified, she is a great communicator that enjoys driving the change agenda within training and supporting clients through business change.

More about Lara »
Fiona Gorton Training Manager & Consultant

Fiona has over 20 years’ experience as a Training Manager and Consultant and is a chartered member of the CIPD. She specialises in system transformation and has previously held buying and store management roles for the Arcadia Group.

More about Fiona »