First Friday is the best in class retail training, change management and specialist consultancy. Our team come from a wide range of retail backgrounds and specialise in expert practical solutions to help you drive your business forward.

We can provide for all the training, management development and coaching needs of your business. In addition we have proven expertise in change management and internal communication support. We offer sector specific learning, advice and guidance across all key business operations from EpoS to Buying, Merchandising, Trading and the Commercial aspects and from Visual Communication to the Supply Chain. Our experience ranges from commercial capability improvement to systems implementations.

Commercial focus
We work with you to develop practical solutions that are most appropriate for your business, focused on adding value to the business model in line with your strategy.

People
All of our team have held line management positions in a wide variety of retail businesses, many in senior management and director roles. We have experience in the commercial, retail operations and people/management aspects of retail businesses. This practical experience contributes to our approach to training, management development, change management and consultancy; we identify what is appropriate for each individual client and work to deliver change in a pragmatic way that is focused on meeting each client’s commercial needs.