CHALLENGE your team to deliver more profit......
The Range Building Challenge
The Profit Challenge
The Trading Challenge
Looking for a cost-effective Customer Service programme that gets results?
Retail organisations have to keep changing to stay on top.
But no matter how thorough the restructure, how sophisticated the system or how robust the growth strategy, it is the people inside the organisation that will determine its success or failure.
We equip people in retail organisations with the best skills for their job. We develop ‘best in class’ commercial skills, whether that’s learning to work with a new system or developing future retail leaders.
We help people learn new and better ways of working, support them through any changes the business needs to make – and get them performing to their best.
Recent clients include
Heineken
House of Fraser
Evans Ltd
Tesco
World Duty Free
Oasis
Blacks Leisure Group Plc
Signet
SPAR
Selfridges
Matalan
Damart Thermawear
P&O Cruises
Habitat
Carphone Warehouse
Carpetright
Ralph Lauren
Screwfix
New Look
Austin Reed
JD Sports
Comet
Brent 2 Work
Argos
Aga
John Lewis
BAA
NUS Services
Paperchase
Early Learning Centre
George
Speedo
River Island
Gap
Harvey Nichols
Giant
M&S
Fat Face
Emma Hope
Budgens
Clarks
Elior
Ablemarle & Bond
Wickes
Gelert
Warehouse
Gala Leisure Ltd
Calor Gas
Laura Ashley
Burberry
Sainsbury's
ASOS
Jacques Vert
Arcadia Group
Hallett Retail
Unipart
Argenta Discovery
Pizza Hut
Alliance Boots
Edinburgh Woollen Mill
Dolland & Aitchinson
Compass Group
Republic
TJ Hughes
Sunglass Hut
Dixons
Harveys Home Furnishing
Scholl Retail
Homebase
Mothercare
Testimonials
-
“First Friday based the training on experiences relevant to our roles and we were quickly able to understand the importance and impact of the new system”Course Delegate, HARVEY NICHOLS
-
“First Friday were able to inspire a level of enthusiasm in all our staff. Their work was all highly engaging and just as importantly, delivered on time”Malcolm Beaton – Head of On-Shelf Availability, HOMEBASE
-
“The SPARkling Service development programme has more than exceeded our expectations, from the initial focus group work right through to the launch of the training”Phillip Marchant – Corporate Development Director, SPAR UK Ltd
-
“First Friday worked well with us to meet our objectives and their practical retail experience meant that they understood our priorities and the pressures we were facing”Simon Liebling – Director of Information Technology, ALLIANCE PHARMACY
-
“They offered expertise in visual merchandising and an outstanding level of commitment – they weren’t afraid to roll up their sleeves and get involved.”Muriel Stirling – Marketing Director, TJ HUGHES
-
“We worked with First Friday on this project for 18 months and found their consultants to have a good commercial focus and retail knowledge."Debbie Jenssen – Head of International Operational Training, TESCO
-
“First Friday offered a very focused programme that fittted our requirements perfectly. We were impressed with their whole approach”Martin Schofield, Head of IT, HARVEY NICHOLS
-
“For John Lewis, what sets First Friday apart in the creation and delivery of training is their extensive and in-depth retail experience"Paul Hayes – Head of Systems Development, JOHN LEWIS PARTNERSHIP PLC
-
“I am always impressed with their level of knowledge and commitment to achieve high quality work within tight timescales"Difna Blamey – Head of Learning & Development, SCREWFIX
-
“The First Friday consultants have all been at the cutting edge of retail – they have all been users in the environment they are training into”Ian Preedy – Trading Controller, WICKES