We help retailers transform their organisations

First Friday is a consulting, change management and training business with its roots in retail. We have a portfolio of 100+ clients across the UK, Europe and South Africa.

training Consulting Change management systemstransformation

Our services

Change management & consulting

Change management & consulting

Whatever change your business makes, it's your people who will ultimately cause it to succeed or fail. We build capability within your business to deliver sustainable change.

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Training & development

Training & development

We help people to do their jobs more effectively, offering expert-led skills training in skills, capabilities, systems and new ways of working.

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Systems transformations

Systems transformations

We have extensive experience in large scale systems change and we focus on how the people, system and processes all work together.

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Our clients include...

Tesco
John Lewis
Arcadia
Shop Direct
Harrods
JD Sports
New Look
Debenhams
Selfridges
Marks and Spencer
Post Office
Woolworths

EireUnited KingdomBelgiumSwitzerlandItalySwedenFinlandRussiaSouth AfricaHollandHong Kong

What they say

First Friday's extensive experience & expertise in change management and leadership was invaluable. They were able to help our senior team to manage resistance during periods of extensive change  

CIO, Charles Tyrwhitt

This was a huge strategic change for John Lewis and First Friday were integral to this. They have a deep background in retail and they add value as soon as they walk in the door  

Business change manager, John Lewis Partnership

First Friday were highly professional yet down to earth. They are experts in both retail and learning and development and work very closely to ensure they are aligned with the business vision  

Core development specialist, B&Q

Even their body language is retailer! They're head and shoulders above other training companies  

Buying Director, Global fashion retailer

Their client list is like a who's who in retail

Head of Merchandising, European clothing retailer

Their ability to think from the inside rather than the outside, and their emphasis on relating best practices to the organisation have been their key strengths  

Partner for Commercial Processes, Multi-national lingerie retailer

The passion, commitment and ownership demonstrated by First Friday went beyond the brief - they successfully built retail capabilities within the organisation  

Partner for Commercial Processes, Multi-national lingerie retailer

The training was extremely well received and highly relevant. They did a great job of understanding our business and were able to successfully engage with the team    

Retail Director, Harrods

First Friday have given us an expert and collaborative approach, allowing us to provide a best practice development offering which is bespoke to us and our business needs.  

Group Learning & Development Manager, Arcadia Group

First Friday inspired a level of enthusiasm in all our staff. Their work was highly engaging and just as importantly, delivered on time  

Head of On-Shelf Availability, Homebase

They offered expertise in visual merchandising and an outstanding level of commitment – they weren’t afraid to roll up their sleeves  

Marketing Director, TJ Hughes

The team are flexible, friendly and professional and always listened to our needs  

Head of International Leadership, Development & Talent, Tesco Plc

No request is too small or too big - you can depend on their level of expertise to enable the delivery of key projects across the business  

Head of Learning & Development, Screwfix

We were able to trust them in delivering training and communication whilst maintaining a focus on the big picture  

Operations Programme Manager, Specialist electrical retailer

Their coalface approach adds a level of reality to all of their training which resonates hugely with their audience  

Head of IT Delivery, John Lewis Partnership

They brought a huge amount of business objectivity to our programme    

Retail Operations Director, Harvey Nichols

We looked for a firm that understood retail, understood business change and most importantly, was able to communicate the benefits of change to users  

IT & Business Process Director, Musgrave Retail Partners

Their ability to draw on practical scenarios and a wide variety of experiences made the training highly relevant to individual roles  

Group Commercial Director, Travis Perkins plc

The programme was delivered on time and on budget, but most importantly, delivered significant improvements for our customers  

Group Commercial Director, Travis Perkins plc

First Friday’s support ensured we met our targets and our deadlines  

IT Director, Alliance Healthcare

As well as great benefits in terms of our sales and customer feedback, the response to the training materials from our stores has been fantastic  

Corporate Development Director, Spar UK Ltd

First Friday fit with our requirements perfectly- we were impressed with their whole approach, the speed with which the programme was executed and the huge amount of business objectivity they brought to it  

IT & Logistics director, Harvey Nichols

The team were really flexible and tailored everything so that it exactly suited our requirements. The enthusiasm they have for retail is contagious!  

Head of Merchandising & Business integration, Jacques vert

First Friday were selected for their expertise in business and systems change training, and for their retail and merchandising pedigree  

Menswear Merchandise Director, ASOS

Feedback from yesterday’s workshop was fab. Sprinkling your magic again!  

Project Manager, John Lewis Partnership

Twitter

Ted Baker Launches Shoppable Guy Ritchie Film And Google Retail Partnership via @forbes #52580a532c16" title="http://www.forbes.com/sites/rachelarthur/2016/09/07/ted-baker-shoppable-guy-ritchie-film-google-partnership/#52580a532c16" target="_blank">http://www.forbes.com/sites/rac...
2 hours ago

RT @OracleRetail: Some of us got up early and went for a #7k run! Here are their happy faces! #ORIF16 https://pic.twitter.com/1K25g3Znit
6 days ago

Contactless payments overtake cheques in 2016 http://www.talkingretail.com/ca... via @@TalkingRetail
13 days ago

Latest News

First Friday Announces New Partner and United States Expansion

First Friday are delighted to announce William Alston as a new partner.

William will be responsible for leading the expansion of First Friday in the United States.

“William has a great background and an impressive track record.  He is an ideal person both in terms of skills and personality to head up First Friday’s new business in the US,” Robin Turner, Chief Executive Officer, of First Friday.

William joins First Friday after serving in management consulting and transformation leadership roles for several international retailers.  In addition, William has garnered comprehensive retail merchandising, buying, planning, and allocation skills while working in the retail and consulting industries for companies such as Gap Inc., Macy’s, Oracle, Infosys, Capgemini, and IBM.

William represents more than 20 years of experience working in fashion apparel, consumer package goods, food/consumables, hardlines, and telecommunications/electronics retail.

“I am delighted to join First Friday to spearhead our expansion into the United States.  I look forward to leveraging my broad experience in both the retail and consulting industries to help our clients compete in an ever changing retail environment,” said, William.  “I firmly believe that a well-positioned change management and training approach coupled with deep industry expertise is essential for the every successful transformation program.”

His career began as one of the youngest executives at Gap Incorporated, where he served in various functional roles including merchandise planning, distribution, and allocation management into Europe and Japan markets.

William received his Masters of Business Administration from The Georgia Institute of Technology.  He has a Bachelor of Science from the University of North Carolina in Financial Management.

William Alston

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Introducing Kaboodle, a unique digital social learning & communications platform

We are very excited about Kaboodle – a unique digital social learning & communications platform that we have developed.

Kaboodle is packed full of features which will revolutionise the way a retailer can communicate and learn with head office, store staff and project teams. Kaboodle has a built-in LMS, reference library& support , all managed in a unique social way & built on a cloud based gamification platform.

To find out more about Kaboodle, come and visit us with our partners HT2 on stand J6 at the Learning Technologies show, 3 – 4 February 2016 at Olympia, London
Kaboodle poster

Find out more

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Training to improve your gift card sales this Christmas

Our new gift card selling skills session

gift card body 8

 

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Negotiation skills training delivered by experienced retail buyers

Introducing First Friday’s new negotiation skills programme

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Contact Us

If you’d like to get in touch please call or email us.

Tel: +44 (0)1494 867106
Email: enquiries@firstfriday.biz

UK Office

First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

US Office

3113-1 Lenox Road NE, Atlanta, GA 30324, USA

 

First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK

 

 

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