First Friday Building capability in retail
Team-based Business Challenge Series

CHALLENGE your team to deliver more profit......

Take a look at our new, highly competitive approach to getting the maximum performance from your Commercial Team.

The Range Building Challenge

The Range Building Challenge

A fast-paced, two day, team-building experience with the focus of creating a product range that meets customer expectations, exceeds business goals and delivers profit.

The Profit Challenge

The Profit Challenge

An interactive workshop designed to bring teams together to understand and examine the impact each team member has on delivering profit.

The Trading Challenge

The Trading Challenge

Teams are tasked with trading a product category to maximize profit through a series of complex and varied trading scenarios.

You Are The Difference

Looking for a cost-effective Customer Service programme that gets results?

The ‘You Are The Difference’ programme has been developed by retailers through years of working with REAL customers

Retail organisations have to keep changing to stay on top. 

But no matter how thorough the restructure, how sophisticated the system or how robust the growth strategy, it is the people inside the organisation that will determine its success or failure.

We equip people in retail organisations with the best skills for their job. We develop ‘best in class’ commercial skills, whether that’s learning to work with a new system or developing future retail leaders.

We help people learn new and better ways of working, support them through any changes the business needs to make – and get them performing to their best.

Recent clients include

Heineken House of Fraser Evans Ltd Tesco World Duty Free Oasis Blacks Leisure Group Plc Signet SPAR Selfridges
Matalan Damart Thermawear P&O Cruises Habitat Carphone Warehouse Carpetright Ralph Lauren Screwfix New Look Austin Reed
JD Sports Comet Brent 2 Work Argos Aga John Lewis BAA NUS Services Paperchase Early Learning Centre
George Speedo River Island Gap Harvey Nichols Giant M&S Fat Face Emma Hope Budgens
Clarks Elior Ablemarle & Bond Wickes Gelert Warehouse Gala Leisure Ltd Calor Gas Laura Ashley Burberry
Sainsbury's ASOS Jacques Vert Arcadia Group Hallett Retail Unipart Argenta Discovery Pizza Hut Alliance Boots Edinburgh Woollen Mill
Dolland & Aitchinson Compass Group Republic TJ Hughes Sunglass Hut Dixons Harveys Home Furnishing Scholl Retail Homebase Mothercare

Testimonials

  • “First Friday based the training on experiences relevant to our roles and we were quickly able to understand the importance and impact of the new system”
    Course Delegate, HARVEY NICHOLS
  • “First Friday were able to inspire a level of enthusiasm in all our staff. Their work was all highly engaging and just as importantly, delivered on time”
    Malcolm Beaton – Head of On-Shelf Availability, HOMEBASE
  • “The SPARkling Service development programme has more than exceeded our expectations, from the initial focus group work right through to the launch of the training”
    Phillip Marchant – Corporate Development Director, SPAR UK Ltd
  • “First Friday worked well with us to meet our objectives and their practical retail experience meant that they understood our priorities and the pressures we were facing”
    Simon Liebling – Director of Information Technology, ALLIANCE PHARMACY
  • “They offered expertise in visual merchandising and an outstanding level of commitment – they weren’t afraid to roll up their sleeves and get involved.”
    Muriel Stirling – Marketing Director, TJ HUGHES
  • “We worked with First Friday on this project for 18 months and found their consultants to have a good commercial focus and retail knowledge."
    Debbie Jenssen – Head of International Operational Training, TESCO
  • “First Friday offered a very focused programme that fittted our requirements perfectly. We were impressed with their whole approach” 
    Martin Schofield, Head of IT, HARVEY NICHOLS
  • “For John Lewis, what sets First Friday apart in the creation and delivery of training is their extensive and in-depth retail experience"
    Paul Hayes – Head of Systems Development, JOHN LEWIS PARTNERSHIP PLC
  • “I am always impressed with their level of knowledge and commitment to achieve high quality work within tight timescales"
    Difna Blamey – Head of Learning & Development, SCREWFIX
  • “The First Friday consultants have all been at the cutting edge of retail – they have all been users in the environment they are training into”
    Ian Preedy – Trading Controller, WICKES

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