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“Retail has a broad mix of people so we have a broad mix of solutions”
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"We ‘fit in’ culturally in retail organisations"
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“Learning is so much more than just giving instructions”
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"Flexible and bespoke is the only way to deliver great training
in retail"
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“Merchandising is a dark art. Discuss”
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“Nothing gives me greater pleasure than leaving a room, after a long hard day, full of people who really
‘get it’”
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“You won’t find nicer people to work with than at First Friday”
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“We are couture, not “off the peg” because every client is different and needs a different approach”
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“It’s great to bring our experience to our clients’ projects”
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“We think customer service equals sales. You can’t drive sales without giving great service”
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“To get real value from a new system you have to understand how it fits with the culture and idiosyncrasies of your organisation”
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“Searchandising is the new merchandising"
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"Our Client List is like a Who’s Who in Retail”
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"I have a wider breadth of experience since coming to First Friday because I work with best in class retailers on a daily basis"
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“We know what ‘great’ looks like in retail.
And we know how to deliver it”
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"We’re retailers
without shops"
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"Our strength is our people. Our background and our experience mean we can hit the ground running"
Retail organisations have to keep changing to stay on top. But no matter how thorough the restructure, how sophisticated the system or how robust the growth strategy, it is the people inside the organisation that will determine its success or failure.
We equip people in retail organisations with the best skills for their job. We develop ‘best in class’ commercial skills, whether that’s learning to work with a new system or developing future retail leaders.
We help people learn new and better ways of working, support them through any changes the business needs to make – and get them performing to their best.
> Recent Clients Include
- M&S
- Tesco
- Sainsbury's
- New Look
- Screwfix
- Paperchase
- John Lewis
- Arcadia Group
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“We worked with First Friday on this project for 18 months and found their consultants to have a good commercial focus and retail knowledge."Debbie Jenssen – Head of International Operational Training, TESCO
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“First Friday worked well with us to meet our objectives and their practical retail experience meant that they understood our priorities and the pressures we were facing”Simon Liebling – Director of Information Technology, ALLIANCE PHARMACY
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“We chose First Friday to support the transition between our existing Epos in store system and a new I-pos system”Brian Townsend - General Manager, Central Operations, COMET
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“I am always impressed with their level of knowledge and commitment to achieve high quality work within tight timescales"Difna Blamey – Head of Learning & Development, SCREWFIX
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“The SPARkling Service development programme has more than exceeded our expectations, from the initial focus group work right through to the launch of the training”Phillip Marchant – Corporate Development Director, SPAR UK Ltd
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“For John Lewis, what sets First Friday apart in the creation and delivery of training is their extensive and in-depth retail experience"Paul Hayes – Head of Systems Development, JOHN LEWIS PARTNERSHIP PLC
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“They offered expertise in visual merchandising and an outstanding level of commitment – they weren’t afraid to roll up their sleeves and get involved.”Muriel Stirling – Marketing Director, TJ HUGHES
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“First Friday were able to inspire a level of enthusiasm in all our staff. Their work was all highly engaging and just as importantly, delivered on time”Malcolm Beaton – Head of On-Shelf Availability, HOMEBASE
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“First Friday based the training on experiences relevant to our roles and we were quickly able to understand the importance and impact of the new system”Course Delegate, HARVEY NICHOLS
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“First Friday offered a very focused programme that fittted our requirements perfectly. We were impressed with their whole approach”Martin Schofield, Head of IT, HARVEY NICHOLS