CHALLENGE your team to deliver more profit......
The Range Building Challenge
The Profit Challenge
The Trading Challenge
Looking for a cost-effective Customer Service programme that gets results?
Retail organisations have to keep changing to stay on top.
But no matter how thorough the restructure, how sophisticated the system or how robust the growth strategy, it is the people inside the organisation that will determine its success or failure.
We equip people in retail organisations with the best skills for their job. We develop ‘best in class’ commercial skills, whether that’s learning to work with a new system or developing future retail leaders.
We help people learn new and better ways of working, support them through any changes the business needs to make – and get them performing to their best.
Recent clients include
Brent 2 Work
Selfridges
Carpetright
Matalan
World Duty Free
Republic
NUS Services
Unipart
BAA
Screwfix
Argenta Discovery
Speedo
JD Sports
Scholl Retail
Sunglass Hut
Comet
M&S
Tesco
Gala Leisure Ltd
SPAR
Evans Ltd
Burberry
Compass Group
ASOS
River Island
Alliance Boots
Pizza Hut
Wickes
House of Fraser
Jacques Vert
Dolland & Aitchinson
Gelert
P&O Cruises
Ralph Lauren
Gap
TJ Hughes
Budgens
Sainsbury's
Carphone Warehouse
Warehouse
Clarks
John Lewis
Oasis
Edinburgh Woollen Mill
Fat Face
Ablemarle & Bond
Paperchase
George
Harveys Home Furnishing
Austin Reed
Hallett Retail
Heineken
Dixons
Damart Thermawear
Signet
Mothercare
Habitat
New Look
Elior
Early Learning Centre
Harvey Nichols
Aga
Homebase
Arcadia Group
Emma Hope
Blacks Leisure Group Plc
Giant
Laura Ashley
Argos
Calor Gas
Testimonials
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“The SPARkling Service development programme has more than exceeded our expectations, from the initial focus group work right through to the launch of the training”Phillip Marchant – Corporate Development Director, SPAR UK Ltd
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“We worked with First Friday on this project for 18 months and found their consultants to have a good commercial focus and retail knowledge."Debbie Jenssen – Head of International Operational Training, TESCO
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“I am always impressed with their level of knowledge and commitment to achieve high quality work within tight timescales"Difna Blamey – Head of Learning & Development, SCREWFIX
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“They offered expertise in visual merchandising and an outstanding level of commitment – they weren’t afraid to roll up their sleeves and get involved.”Muriel Stirling – Marketing Director, TJ HUGHES
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“We chose First Friday to support the transition between our existing Epos in store system and a new I-pos system”Brian Townsend - General Manager, Central Operations, COMET
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“The First Friday consultants have all been at the cutting edge of retail – they have all been users in the environment they are training into”Ian Preedy – Trading Controller, WICKES
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“First Friday worked well with us to meet our objectives and their practical retail experience meant that they understood our priorities and the pressures we were facing”Simon Liebling – Director of Information Technology, ALLIANCE PHARMACY
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“For John Lewis, what sets First Friday apart in the creation and delivery of training is their extensive and in-depth retail experience"Paul Hayes – Head of Systems Development, JOHN LEWIS PARTNERSHIP PLC
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“First Friday based the training on experiences relevant to our roles and we were quickly able to understand the importance and impact of the new system”Course Delegate, HARVEY NICHOLS
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“First Friday offered a very focused programme that fittted our requirements perfectly. We were impressed with their whole approach”Martin Schofield, Head of IT, HARVEY NICHOLS