CHALLENGE your team to deliver more profit......
The Range Building Challenge
The Profit Challenge
The Trading Challenge
Looking for a cost-effective Customer Service programme that gets results?
Retail organisations have to keep changing to stay on top.
But no matter how thorough the restructure, how sophisticated the system or how robust the growth strategy, it is the people inside the organisation that will determine its success or failure.
We equip people in retail organisations with the best skills for their job. We develop ‘best in class’ commercial skills, whether that’s learning to work with a new system or developing future retail leaders.
We help people learn new and better ways of working, support them through any changes the business needs to make – and get them performing to their best.
Recent clients include
Screwfix
Calor Gas
Sunglass Hut
P&O Cruises
Selfridges
Blacks Leisure Group Plc
Signet
Elior
NUS Services
Alliance Boots
Emma Hope
Matalan
Speedo
Brent 2 Work
New Look
Heineken
Damart Thermawear
Austin Reed
George
Dixons
SPAR
Warehouse
Mothercare
Early Learning Centre
Argos
Paperchase
Homebase
Pizza Hut
Evans Ltd
Harveys Home Furnishing
Clarks
Laura Ashley
Ablemarle & Bond
Tesco
Wickes
Compass Group
World Duty Free
Dolland & Aitchinson
Fat Face
River Island
Jacques Vert
Comet
TJ Hughes
Oasis
Carphone Warehouse
Habitat
Burberry
Sainsbury's
JD Sports
BAA
John Lewis
Hallett Retail
House of Fraser
Scholl Retail
Ralph Lauren
Republic
Gelert
Edinburgh Woollen Mill
ASOS
Arcadia Group
Budgens
Unipart
Giant
Harvey Nichols
M&S
Gap
Aga
Carpetright
Argenta Discovery
Gala Leisure Ltd
Testimonials
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“For John Lewis, what sets First Friday apart in the creation and delivery of training is their extensive and in-depth retail experience"Paul Hayes – Head of Systems Development, JOHN LEWIS PARTNERSHIP PLC
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“We chose First Friday to support the transition between our existing Epos in store system and a new I-pos system”Brian Townsend - General Manager, Central Operations, COMET
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“First Friday offered a very focused programme that fittted our requirements perfectly. We were impressed with their whole approach”Martin Schofield, Head of IT, HARVEY NICHOLS
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“First Friday were able to inspire a level of enthusiasm in all our staff. Their work was all highly engaging and just as importantly, delivered on time”Malcolm Beaton – Head of On-Shelf Availability, HOMEBASE
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“The SPARkling Service development programme has more than exceeded our expectations, from the initial focus group work right through to the launch of the training”Phillip Marchant – Corporate Development Director, SPAR UK Ltd
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“We worked with First Friday on this project for 18 months and found their consultants to have a good commercial focus and retail knowledge."Debbie Jenssen – Head of International Operational Training, TESCO
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“The First Friday consultants have all been at the cutting edge of retail – they have all been users in the environment they are training into”Ian Preedy – Trading Controller, WICKES
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“First Friday is the right company to cultivate the attitude of change. We needed an organisation that could spread enthusiasm about the project"Mark Treverrow – IT Director, BUDGENS
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“I am always impressed with their level of knowledge and commitment to achieve high quality work within tight timescales"Difna Blamey – Head of Learning & Development, SCREWFIX
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“First Friday based the training on experiences relevant to our roles and we were quickly able to understand the importance and impact of the new system”Course Delegate, HARVEY NICHOLS