There's no business like the retail business.

And no-one knows retail better than we do. We understand that what counts in retail is passion, flexibility and pace. We equip people in retail organisations with the best skills for their job. We develop best in class commercial skills, whether that’s learning to work with a new system or developing future retail leaders.

Our full website will be re-launching soon. In the meantime below is an overview of our key services. If you want to get in touch...

Telephone: 01494 867106
Email: enquiries@firstfriday.biz

Business Change

Whatever change your business makes - it’s the people who will make it a success or a disappointment.

We build capability within your business to deliver change.

Scoping and Planning

  • Impact Assessment
  • Gap Analysis
  • Stakeholder Management
  • Organisation Design
  • TNA and Training Plan
  • Communications Plan
  • Benefits Realisation
  • Risk Management

Supporting and Developing Individuals/Teams Through Change

  • Understanding Change Reactions
  • Coaching for Change