Expert advice and support that drives your retail business forward

Finding the secret sauce that sets you apart from your competitors is great, but sometimes it’s good to get an external perspective to ensure you are as efficient and commercial as you can be.

If you find yourself asking questions like:

  • How do other retailers do this?
  • How do we compare with best practice?
  • How can I move to an integrated omni-channel team?

…we can help.

The professional commitment, partnership mind set and the drive to add value from First Friday has been second to none.

Business recommendations that don’t just sit gathering dust

Our benefits cases are built on real opportunities identified in your business rather than industry averages, and our recommendations and roadmaps take into account your existing capabilities.

We can also help you to create short-term tools to try out new ways of working.

Whether it’s a WSSI, an option framework, or something else, we make sure your building blocks are sound before you invest in expensive systems (and associated transformation programmes needed to deliver them successfully).  It’s better to have your teams hungry for more than overwhelmed by complex, shiny toys.

Whatever we recommend, we can help you to implement, too.

Complete transformations

  • Target operating model
  • Organisational redesign
  • KPIs
  • Merchandising capability
  • Tactical wins
  • Business case
  • Change map
retail transformations icon

Health checks

  • Commercial strategy
  • Financial planning
  • Range planning
  • Assortment planning
  • Supplier management
  • Supply chain
  • Allocation and replenishment
  • Markdown optimisation
health checks icon

Tool implementation

  • Merchandise financial planning
  • WSSI
  • Assortment planning
  • Allocation and replenishment
  • Supplier portals
  • Ordering
  • Critical paths
  • Reporting
Case Studies

Example retail consulting projects

Industry experts that hit the ground running

At First Friday, all our consultants come from a retail background and many at a senior level. With over 30 consultants from buying, merchandising and commercial areas, our detailed knowledge of retail stands us apart from other consultancies.

We understand the common problems retailers face around processes, best practice and productivity, which makes us able to deliver sustainable new ways of working – and a return on your investment.

Meet our team

Meet some of our expert retail consultants

Victoria Ward Transformation & Business Change Consultant

A consultant with over 20 years’ experience, Victoria had a long career in merchandising for blue-chip retailers before joining First Friday where she now supports and guides businesses through transformation programmes, enabling them to deliver sustainable change in her role as a strategic transformation consultant.

More about Victoria »
Gita North Partner – Change Management & Consulting

Business Partner Gita has an accounting background and is an experienced retail professional with both executive and non-executive director-level experience. She has been involved in large transformation projects in many leading UK and international retailers.

More about Gita »
Clare Barton Commercial, Transformation and Training Consultant

Following a long career in merchandising for George at Asda (which saw her progress to director level), Clare became a consultant in 2016 and now combines her broad merchandising experience with knowledge from a master’s degree in Business Psychology.

More about Clare »