First Friday Building capability in retail

Case Studies

We cover a huge range of retail challenges. Check out what we’ve done for a few of our clients.

  • “We worked with First Friday on this project for 18 months and found their consultants to have a good commercial focus and retail knowledge."
    Debbie Jenssen – Head of International Operational Training, TESCO
  • “For John Lewis, what sets First Friday apart in the creation and delivery of training is their extensive and in-depth retail experience"
    Paul Hayes – Head of Systems Development, JOHN LEWIS PARTNERSHIP PLC
  • “First Friday worked well with us to meet our objectives and their practical retail experience meant that they understood our priorities and the pressures we were facing”
    Simon Liebling – Director of Information Technology, ALLIANCE PHARMACY
  • “The SPARkling Service development programme has more than exceeded our expectations, from the initial focus group work right through to the launch of the training”
    Phillip Marchant – Corporate Development Director, SPAR UK Ltd
  • “First Friday is the right company to cultivate the attitude of change. We needed an organisation that could spread enthusiasm about the project"
    Mark Treverrow – IT Director, BUDGENS
  • “The First Friday consultants have all been at the cutting edge of retail – they have all been users in the environment they are training into”
    Ian Preedy – Trading Controller, WICKES
  • “We chose First Friday to support the transition between our existing Epos in store system and a new I-pos system”
    Brian Townsend - General Manager, Central Operations, COMET
  • “First Friday offered a very focused programme that fittted our requirements perfectly. We were impressed with their whole approach” 
    Martin Schofield, Head of IT, HARVEY NICHOLS
  • “They offered expertise in visual merchandising and an outstanding level of commitment – they weren’t afraid to roll up their sleeves and get involved.”
    Muriel Stirling – Marketing Director, TJ HUGHES
  • “First Friday based the training on experiences relevant to our roles and we were quickly able to understand the importance and impact of the new system”
    Course Delegate, HARVEY NICHOLS

Training & Development

Business Change

Communication