Case Studies
We cover a huge range of retail challenges. Check out what we’ve done for a few of our clients.
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“We chose First Friday to support the transition between our existing Epos in store system and a new I-pos system”Brian Townsend - General Manager, Central Operations, COMET
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“First Friday worked well with us to meet our objectives and their practical retail experience meant that they understood our priorities and the pressures we were facing”Simon Liebling – Director of Information Technology, ALLIANCE PHARMACY
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“First Friday offered a very focused programme that fittted our requirements perfectly. We were impressed with their whole approach”Martin Schofield, Head of IT, HARVEY NICHOLS
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“First Friday were able to inspire a level of enthusiasm in all our staff. Their work was all highly engaging and just as importantly, delivered on time”Malcolm Beaton – Head of On-Shelf Availability, HOMEBASE
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“They offered expertise in visual merchandising and an outstanding level of commitment – they weren’t afraid to roll up their sleeves and get involved.”Muriel Stirling – Marketing Director, TJ HUGHES
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“I am always impressed with their level of knowledge and commitment to achieve high quality work within tight timescales"Difna Blamey – Head of Learning & Development, SCREWFIX
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“The SPARkling Service development programme has more than exceeded our expectations, from the initial focus group work right through to the launch of the training”Phillip Marchant – Corporate Development Director, SPAR UK Ltd
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“First Friday is the right company to cultivate the attitude of change. We needed an organisation that could spread enthusiasm about the project"Mark Treverrow – IT Director, BUDGENS
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“We worked with First Friday on this project for 18 months and found their consultants to have a good commercial focus and retail knowledge."Debbie Jenssen – Head of International Operational Training, TESCO
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“For John Lewis, what sets First Friday apart in the creation and delivery of training is their extensive and in-depth retail experience"Paul Hayes – Head of Systems Development, JOHN LEWIS PARTNERSHIP PLC
Training & Development
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Hundreds of people have completed this training course already and First Friday continue to run it on a regular basis...
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"The best course I have ever been on" - a great, and typical, response from one delegate.
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Training every member of store retail teams on new Epos system
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Delivering a sales adviser training programme to support a new store expansion rollout
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Developing and delivering training for warehousing system upgrade for both Administration and Operational staff
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Training the Buying and Merchandising team to use a new allocation and replenishment system
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Helping transform a pool of buyers who had merchandising responsibility into a proper merchandising team.
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Giving unemployed people an insight into working in the world of retail.
Business Change
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Setting up business change stream to support end to end planning implementation
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Helping all departments embrace and embed a new WSSI system
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Helping B&M teams work more closely together under their group banner
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Implementing a new merchandise planning system and increasing core merchandising skills.
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Supporting business change, training and development for new planning, forecasting and replenishment system.
Communication
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Reassuring and educating a fearful team about the wide benefits of a business-wide systems change programme
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Helping implement an ambitious large scale EPOS replacement programme
