The First Friday Training Academy

Retail Basics Training Courses

Whether you are planning on applying for a job in buying, merchandising or planning, have just started your career in one of these roles, or work with a retailer in any capacity, these courses are for you. They cover the retail basics essential to help you get that job, to hit the ground running or to communicate and work more effectively as a partner.

You will find out about the end-to-end product lifecycle, covering the retail tools, techniques and processes used by buying, merchandising and planning teams and improve your understanding of retail maths, key calculations and jargon – that’s why we have called it Understanding Retail.

Once you have mastered the retail basics you should look at our retail training academy for buyers, merchandisers and planners. It provides a comprehensive training programme, designed to develop the technical skills needed to build knowledge and confidence in merchandising, planning and buying.

There is also a learning programme based on John Hoerner’s book Recipes in Retail which offers a thought-provoking journey through everyday retail issues. It covers theories, tips and advice on customers, people, suppliers, stock management, marketing, finance, strategy and online.

10
Trainer-led videos
300+
Retail terms and jargon
14
Animated videos

Our courses

  • John Hoerner retail management training - First Friday
    John Hoerner's Retail Recipes

    Based around retail veteran John Hoerner’ s book Recipes for Retail. It covers theories, tips and advice on customers, people, suppliers, stock management, marketing, finance, strategy and online. Find out more »

  • John Hoerner's Recipes for Retail training courses
    Online Q&A with John Hoerner

    Ask John Hoerner any questions you may have about his retail course and discuss how they apply to your role or organisation. Find out more »

  • The Retail Product Lifecycle training - First Friday
    Understanding Retail: The Product Lifecycle

    A certificated course covering the retail cycle, current trends, roles & responsibilities, high-level tools, techniques and processes, plus the key concepts, calculations and drivers used within typical retail organisations. Find out more »

  • The Retail Product Lifecycle
    Understanding Retail: The Product Lifecycle

    Two days of training on the basics of buying, merchandising, planning and the retail product lifecycle. Find out more »

  • Retail jargon and retail calculations
    Understanding Retail: Jargon Buster & Retail Calculations

    Learn the language of retail and retail maths with this comprehensive retail glossary which covers all the retail jargon and calculations - fundamental to any commercial role. Find out more »

  • Courses to develop your skills

    For more in-depth training try our
    Training academy for buyers, merchandisers & planners