Delivering successful change and transformation across the globe

We’ve helped hundreds of organisations with their people development, business change, and systems transformation projects over the years. Here are some of our favourites...
Multi-year Oracle and Blue Yonder systems training programme for a well-known grocery retailer
Systems Training

Multi-year Oracle and Blue Yonder systems training programme for a well-known grocery retailer

Find out what happened when we were asked to support a major strategic systems implementation for this well-known grocery retailer, following a series of earlier systems project successes.

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UK retailer’s Oracle systems transformation project
Systems Training

UK retailer’s Oracle systems transformation project

Find out how we helped a UK fashion and homeware retailer deliver a training solution following the replacement of an existing WSSI with Oracle MFP, working with both their internal project team and the third-party systems integrator.

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Reviewing the Commercial Operating Model for a Middle Eastern Fashion Retailer
Retail Consulting

Reviewing the Commercial Operating Model for a Middle Eastern Fashion Retailer

Learn how we used our deep expertise in Buying, Merchandising, Planning and Commercial functions to review the planning processes, systems and organisational structure at a Middle Eastern fashion multiple.

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MS Dynamics 365 CRM Change Management and Training for a Large UK Housing Association
Systems TrainingChange Management

MS Dynamics 365 CRM Change Management and Training for a Large UK Housing Association

How we helped a large UK housing association with change management and training to successfully implement MS Dynamics CRM in a highly complex change environment.

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Defining the KPIs, Reporting and Target Operating Model for a Discount Retailer
Retail Consulting

Defining the KPIs, Reporting and Target Operating Model for a Discount Retailer

How we helped a mixed product discount retailer move from an emporium style of buying to more data-based decision-making through better understanding of KPIs and standardised reporting.

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An Agile response to Blue Yonder Systems Training development
Systems Training

An Agile response to Blue Yonder Systems Training development

Learn how we helped a South African retailer develop a new suite of systems training in just 11 weeks by mobilising a team of experienced consultants to develop material remotely.

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MS Dynamics 365 CRM Systems Training – Global Implementation for a Medical Business
Systems Training

MS Dynamics 365 CRM Systems Training – Global Implementation for a Medical Business

Learn how we helped a global medical business implement MS Dynamics 365 CRM through the design, develop and delivery of a comprehensive suite of virtual CRM training for Leadership and Sales Force teams.

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Defining an Effective Operating Model
Retail Consulting

Defining an Effective Operating Model

Having completed a 5-week brief to create a seasonal merchandise plan, we then introduced merchandise planning across the whole of this international department store group.

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Beginning the Merchandise Planning Journey at a Luxury Department Store
Retail Consulting

Beginning the Merchandise Planning Journey at a Luxury Department Store

Learn how we helped an international luxury department store group implement an effective merchandise plan after the generalist consulting firm they were working with were found to lack the industry experience to translate recommendations into a workable process.

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Oracle Retail & Stibo STEP Systems Training Programme
Retail TrainingSystems Training

Oracle Retail & Stibo STEP Systems Training Programme

This systems transformation case study looks at how we trained over 800 retail buying, Merchandising, IT & Finance staff on 3 new systems in just 16-weeks.

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Supermarket Technology Department Store Training Programme
Skills TrainingRetail Training

Supermarket Technology Department Store Training Programme

Creating the right training for store colleagues to better engage customers and make a success of their new technology department.

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Merchandising Academy for European Department Store Group
Skills TrainingRetail Training

Merchandising Academy for European Department Store Group

Supporting a department store group design new processes and develop a merchandising training academy to provide all the essential skills a new merchandise team needs.

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EPoS System Transformation for a UK Department Store
Retail TrainingSystems Training

EPoS System Transformation for a UK Department Store

Learn how we created a suite of engaging eLearning courses to give this department store’s retail staff the skills, knowledge and confidence to support the launch of new EPoS system.

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Oracle Systems Transformation for a Global Food Retailer
Change ManagementSystems TrainingRetail Training

Oracle Systems Transformation for a Global Food Retailer

This project was the largest initiative in the UK of its kind at the time and involved replacing every aspect of their IT infrastructure with the aim of maximising efficiency across all operations.

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Buying and Merchandising Development Programme for Retail Fashion Group
Retail Training

Buying and Merchandising Development Programme for Retail Fashion Group

This UK-based fashion retailer engaged First Friday to design and deliver a first-class Buying and Merchandising training programme across all the brands within the group.

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Change Management for Oracle Retail Systems Transformation Project
Change Management

Change Management for Oracle Retail Systems Transformation Project

Learn how we helped one of Europe’s leading retail groups to implement a new Oracle Retail merchandise management system.

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Merchandising Training Academy for Large South African Retailer
Skills TrainingRetail Training

Merchandising Training Academy for Large South African Retailer

Bridging the skills gap at a leading South African department store & food retailer through the design and development of a new merchandising academy.

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Process Improvements for Growing Fashion Retailer
Retail Consulting

Process Improvements for Growing Fashion Retailer

The story of how we defined a design-to-delivery process which would provide consistency and best practice for this growing fashion retail business.

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Sales & Customer Service Training Programme for DIY Retailer
Skills TrainingRetail Training

Sales & Customer Service Training Programme for DIY Retailer

How we worked with this leading DIY retailer to design a flexible modular training solution using an internal advocate model to gain commitment to change and deliver new customer service skills and behaviours.

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Target Operating Model for Telecoms Retailer
Retail Consulting

Target Operating Model for Telecoms Retailer

This telecoms retailer was regularly overstocked due to weak stock management processes; we were asked to undertake a review of their commercial operating model.

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Process Design and Training for Department Store eCommerce Website Launch
Change ManagementSystems TrainingSkills Training

Process Design and Training for Department Store eCommerce Website Launch

New website launched with 690+ trained staff enables leading UK department store to achieve strategic omnichannel retailer & eCommerce leader ambitions.

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Oracle Merchandising & Stock Management Systems Training for European Department Stores
Systems TrainingSkills Training

Oracle Merchandising & Stock Management Systems Training for European Department Stores

This multi-national European department store retailer was undertaking a systems transformation programme that involved the implementation of new merchandising and stock management systems from Oracle Retail.

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Introducing Retail Buying and Merchandising Best Practice
Change ManagementRetail Consulting

Introducing Retail Buying and Merchandising Best Practice

This European footwear retailer with 500+ stores wanted to centralise to one executive function in Europe and to introduce best practice buying and merchandising ways of working.

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Luxury Department Store Retail Training Programme
Skills TrainingRetail Training

Luxury Department Store Retail Training Programme

Working closely with key business stakeholders and SMEs to understand the business culture and the opportunities to be more commercial, we used our retail and L&D experience to design, develop and deliver a bespoke Retail Excellence programme.

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Oracle Retail MFP and WSSI Training for Clothing & Home Retailer
Retail TrainingSystems Training

Oracle Retail MFP and WSSI Training for Clothing & Home Retailer

Our training consultants worked closely with both the retailer’s and the systems integrator teams to create a training solution which was delivered to 150 delegates with overwhelmingly positive feedback.

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Effective Fire Safety & Evacuation Training Programme
Skills Training

Effective Fire Safety & Evacuation Training Programme

Learn how we created this small business an eLearning programme to cover new procedures and behaviours as well as the essential knowledge required for fire safety.

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Introducing Change Management Methodology to a Large Retailer
Change ManagementRetail Consulting

Introducing Change Management Methodology to a Large Retailer

This large UK retailer required support to introduce a business change, communication and training methodology to land change efficiently and effectively within their commercial teams.

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