Retail legend
Retail consultant
A true leader like John shows us all how to be the best version of ourselves
Retail advisor
A “Master Class” for retailers
Retail COO
Epitomises John’s approach to business, short, simple, entertaining and above all effective
Retail CEO
John Hoerner makes many of the issues we battle daily in retail seem so simple and straightforward
Retail chairwoman
I have learnt more from John than almost anyone else
Retail chairman
This is a brilliant workshop. There were so many things I learnt to help my team and indeed myself to successfully adapt to change
Team Lead – Leading change workshop
First Friday's extensive experience and expertise in change management and leadership was invaluable. They were able to help our senior team to manage resistance during periods of extensive change
CIO
75% of the course content was great, but 25% was mind blowing
Course delegate
Great! Relevant, interesting and informative with a good mixture of practical sessions and tips on project management. And a great reference book to take away and use as a checklist for future projects
Course delegate
Even their body language is retail! They're head and shoulders above other training companies
Buying Director, Global fashion retailer
Our facilitators were true retail experts in range building, and what we got from two days with them was invaluable
Assistant Buyer – Course delegate
It has completely changed how I will structure, challenge and approve the ranges that we create
Buying Manager – Assortment planning & range building online course
The role-play opened my eyes and with all the info and tools I have learned during the day I now look differently towards negotiations. Really beneficial and positive having trainers with retail background
Buyer on Negotiations skills course
It's already changed the way I think and engage with retailers. There is so much more that goes on in the world of retail. More than I ever imagined
Systems Consultant – Course delegate
A great workshop with excellent trainers. I wish I had gone on this workshop before I started working in retail
Course delegate
I wanted to understand what thinking commercially really means, and to find ways and tools to improve my commercial thinking. This was delivered in spades
Course delegate
A fantastic, enjoyable workshop packed with practical and engaging content
Course delegate
The real life stories were very inspiring and helped me to see what I can do with a fresh perspective
Course delegate
Really enjoyed the course, very open and positive. I know now what I do and what I need to practice
Course delegate
I learned so much in just one day. It was explained very clearly with examples which really helped
Course delegate
