Most managers find themselves needing to deal with difficult situations from time to time, yet many feel unconfident or ill-equipped to do this effectively. As many difficult situations involve other people, it can be easy for managers to see the other person as being ‘the difficulty’ rather than acknowledging the situation as being difficult. This one-day workshop helps managers to understand the role they play within these situations and gives practical approaches to resolving difficulties for the benefit of all involved.

This is a classroom course.
Please get in touch to explore pricing options, or simply find out more.

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What you will learn

What you will learn

  • What constitutes a ‘difficult situation’ and the common contributory factors
  • The role of perspectives and self-perception
  • How personal styles can lead to differences and difficulties
  • Explore your own communication preference and the impact of different preferences
  • The five recognised conflict modes and how to adapt your own style within difficult situations
  • Personal reflection on current difficult situations and actions to work through these
What the course covers

Modules in more detail

  1. Difficult situations – explore and assess what is impacting on difficult situations
  2. Personal styles – understanding the impact of different personal styles in difficult situations
  3. The role of perspectives – developing empathy to understand why people behave in a ‘difficult way’
  4. Personal style differences – an understanding of how styles differ and how this can lead to perceptions of ‘difficulty’
  5. Personal communication preferences – assertive, aggressive, and passive. How to consider the impact of these styles to communicate more effectively
  6. Self-analysis– understanding your own approach to conflict and how to manage conflict efficiently and effectively
Who it is suitable for

Who it is suitable for

  • Managers and team leaders at all levels
  • Anybody wishing to develop their empathy and conflict resolution skills

At a glance...

At a glance
  • One-day classroom workshop
  • Suitable for up to 12 delegates
  • Closed group delivered within your business
  • Packed with insight, information, tips and techniques
  • Engaging activities and action planning
  • Opportunity to consider personal challenges within exercises
  • Learning styles questionnaire
  • Communication preferences questionnaire