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Retail Academy for Buyers, Merchandisers & Planners

Introduction to Retail Buyer Negotiation Skills (1-Day Course)

Retail buyers will acquire the core negotiation skills in this one-day course facilitated by two experienced retail buying professionals who share insight, tips and techniques. This course will help retail buyers to plan, prepare and execute negotiations more effectively. A retail case study provides opportunity to practise before receiving feedback and expert advice.

You will receive a personal TKI conflict profile which details your preferred conflict style and helps develop agility across all styles.

This is a classroom course.
Please get in touch to explore pricing options, or simply find out more.

What you will learn

What negotiation is and why it is important
How to set objectives before a negotiation
Why conflict occurs and how to respond to it
How to use a framework to plan, conduct and conclude negotiations
Tangible actions that support effective negotiations

Modules in more detail

An introduction to negotiation – what negotiation is and how it relates to cost management in a product-based business. Which levers impact costs positively and negatively and which you can influence
Negotiation objectives – establish business needs and translate these to specific negotiation outcomes
Conflict within negotiation – identify why conflict occurs, how different people respond and how this influences results and relationships. Develop self-awareness of personal conflict styles and strategies to optimise this
A six-step negotiation framework – apply structure to a negotiation to increase successful outcomes
Case study and practice – opportunity to try out new techniques and styles and obtain feedback from expert facilitators

Who it is suitable for

All intermediate level buying roles within the retail sector including those new to negotiation or role
Those with little or no previous formal training who now hold senior buying positions or have responsibility for supplier contracts

This is a classroom course.

Please get in touch to explore pricing options or simply to find out more

Also contact us if you are interested in our other retail buyer negotiation skills courses