John Hoerner's Retail Recipes
Based around retail veteran John Hoerner’ s book Recipes for Retail. It covers theories, tips and advice on customers, people, suppliers, stock management, marketing, finance, strategy and online. Find out more »
The First Friday Training Academy
The First Friday training academy is perfectly placed to develop commercial knowledge, technical capability and soft skills in customer, client product or service-based businesses. The academy is a blended learning programme spanning topics from leading change to the retail product lifecycle, and from negotiation skills to influence and impact.
It’s underpinned by the many years of experience and expertise that our team has amassed in commercial and operational roles within many of the UK’s best-known businesses. Our unique insight and understanding have enabled us to create training that educates and engages in equal measure. Many courses are modular so you can pick and choose what’s right for an individual, a team, a department or a division.
Browse our expert-led courses and training programmes
Explore courses and workshops by category below, browse the full training academy course library, or get in touch to discuss your bespoke training needs.
Equality, Diversity and Inclusion Training
Promote diversity and inclusion in your workplaceEssential training to understand and improve awareness of equality diversity & inclusion in the workplace – from compliance with the Equality Act to practical actions that can be taken in the workplace
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Retail Academy for Buyers, Merchandisers & Planners
Specialist retail training coursesA large suite of retail best practice courses to develop the technical skills needed to build knowledge and confidence in buying, merchandising and merchandise planning.
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Retail Basics Training Courses
Retail fundamentals training for everyoneConsidering a career in buying, merchandising or planning? Or just starting out in a new role? These courses cover the retail basics that are the foundation for success.
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John Hoerner's Recipes for Retail
Invaluable retail training from a retail veteranLearn how to be a great retailer from someone who knows. Bite-sized wisdom from one of the most experienced retailers in the world.
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Personal Development & Management Courses
Develop soft skills to improve hard resultsProject management for business managers, leading change, commercial thinking and many other workshops. Our wide range of soft skill and behavioural workshops help people to perform at their peak.
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Change & Project Management
Successfully land your change programmeBusiness change is always important, and properly implemented, it will make a real difference to how change is embedded and sustained in your organisation.
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50+
Consultants
18
Years experience
100+
Clients
Most popular courses
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Understanding The Retail Product CycleThis course covers the key processes, tasks and decisions commercial teams are responsible for across the product lifecycle, introducing commercial concepts essential for success. Find out more »
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Merchandise PlanningSuitable for intermediate level merchandising or planning roles involved in pre-season planning, this course covers planning sales, stock, markdown and margin, sales phasing, managing intake and open to buy, and use of the WSSI. Find out more »
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Introduction to Retail Buyer Negotiation Skills (1-Day Course)This negotiation skills course for retail buyers covers the negotiations process & objectives, conflict in negotiation and the six-step framework. Find out more »