Blog posts
- A Beginners Guide to Retail Buying: Understanding retail buyer basics
- A Beginners Guide to Retail Merchandising and Planning
- Assortment Planning: What it is, and how to plan a basic fashion range
- Business Change Programmes: Balancing Capabilities & Design
- Choosing between bespoke and off-the-shelf training
- Choosing the Right Digital Learning Method for Your Business - Now and in the Future
- Essential merchandising processes, tools and skills for retailers
- How to Effectively Communicate Change Across the Business
- Implementing a new WSSI or MFP system: How to do it right
- Introducing our partner for training on Equality, Diversity and Inclusion in the workplace
- Jean Spencer reflects on 21 years (and counting) at First Friday
- Merchandise planning in uncertain times
- Sustainable Business Change: Foundations for Success
- Using Training to Land & Embed Business Change for Long-Term ROI
- Victoria Ward’s journey to consultancy at First Friday
- What is a WSSI and why is it so important?
Pages
Products
- A Practical Approach to Change Management
- A Practical Approach to Project Management
- Advanced Negotiation Skills for Retail Buyers (2-Day Course)
- Anti-Racism in the Workplace Course
- Assortment Planning & Range Building
- Buying Trips & Factory Visits for Junior Buyers
- Coaching & feedback
- Commercial Thinking Skills Workshop
- Commercial Thinking Workshop
- Creating a Retail Strategy
- Developing a Sustainability Strategy
- Diversity and Inclusion in the Workplace
- Effective Communication Skills Workshop
- Effective Leadership
- Evaluating Trading Performance
- In-season Management: Forecasting, Trading and WSSI
- Introduction to Negotiation Skills for Retail Buyers Course
- Introduction to Retail Buyer Negotiation Skills (1-Day Course)
- John Hoerner's Retail Recipes
- Leading Business Change
- Making the Most of Your Strengths
- Management Essentials for New Managers
- Managing a Team
- Managing Difficult People & Situations
- Managing Diversity & Inclusion Workshop
- Managing Key Lines
- Managing Performance & People Development
- Managing Time & Workloads
- Merchandise Planning
- Online Q&A with John Hoerner
- Order Management, Allocation & Replenishment
- Perfect Pitching & Compelling Storytelling
- Personal Impact: Communicating with Confidence Course
- Profit Challenge Workshop
- Project Management for Business Managers
- Project Management for Business Managers
- Range Building & Option Planning
- Range Planning Challenge
- Resilience at Work
- Retail Buying: The Journey from Cost to Profit
- Retail Price Management
- Retail Product Trading Challenge
- Retail Sample Management
- Retail Sourcing Strategy
- Retail Supplier Management
- Sexual Harassment in the Workplace Course
- Store Visits and Competitor Shopping
- Understanding Retail: Jargon Buster & Retail Calculations
- Understanding Retail: The Product Lifecycle
- Understanding Retail: The Product Lifecycle
- Workplace Diversity and Inclusion: The Essentials
Case Studies
- Beginning the Merchandise Planning Journey at a Luxury Department Store
- Buying and Merchandising Development Programme for Retail Fashion Group
- Change Management for Oracle Retail Systems Transformation Project
- Defining an Effective Operating Model
- Effective Fire Safety & Evacuation Training Programme
- EPoS System Transformation for a UK Department Store
- Introducing Change Management Methodology to a Large Retailer
- Introducing Retail Buying and Merchandising Best Practice
- Luxury Department Store Retail Training Programme
- Merchandising Academy for European Department Store Group
- Merchandising Training Academy for Large South African Retailer
- Oracle Merchandising & Stock Management Systems Training for European Department Stores
- Oracle Retail & Stibo STEP Systems Training Programme
- Oracle Retail MFP and WSSI Training for Clothing & Home Retailer
- Oracle Systems Transformation for a Global Food Retailer
- Process Design and Training for Department Store eCommerce Website Launch
- Process Improvements for Growing Fashion Retailer
- Sales & Customer Service Training Programme for DIY Retailer
- Supermarket Technology Department Store Training Programme
- Target Operating Model for Telecoms Retailer
Team Members
- Amanda Goodman
- Amie Blumberg
- Amy Duffin
- Arit Anderson
- Ash Halim
- Charlotte Morton
- Claire Morris
- Claire Pearl
- Clare Barton
- Clare Edwards
- Corrina Towers
- Fiona Gorton
- Francesca Adonis
- Gita North
- Graham Field
- Holly Kimberley
- Jack Saunders
- Jane Thomas
- Jean Spencer
- Jenny Swartout
- Jumoke Adegbaju
- Kathryn Fletcher
- Katie Fletcher
- Lara Turner
- Laura Zaccagnini
- Lesley Clayton
- Lorna Corbyn
- Louise Eyles
- Louise Gay-Jones
- Louise Leaf
- Lucy Hatley
- Lynne Heaton
- Michelle Liddle
- Miles Leach
- Natalie Bartz
- Nicola Morley
- Rena Loizou
- Robin Turner
- Sally McGowan
- Sally Taylor
- Sarah Coxall
- Sarah Devereux
- Sarah Heath
- Sarah Morgan
- Sarah Morris
- Sue Carr
- Victoria Ward
- Vivienne McLaren
- Wendy Marx