Training & Development:

Systems Transformation

First Friday’s retail and commercial heritage and expertise, along with our extensive experience of working on systems transformation programmes means that we believe we are the perfect company to partner with.

All our consultants have a commercial background. They are able to speak the same business language as the client and also bring valuable insights from other clients. Our team is able to work in a collaborative way and be seen as part of the client team whilst still offering an objective opinion that carries weight.

Our systems transformation training focuses on each job role & its responsibilities, best practice and new ways of working. We don’t just teach people which button to press, we develop their understanding of your new system and processes enabling them to be more efficient and effective in their job.




of thousands


Systems projects

Transform your transformation programmes with First Friday systems training support.

Focus on the process

We focus on the change to process, to best practice and to roles and responsibilities

Job role training

We recognise different needs based on experience, hierarchy level and job role

‘Real life’ scenarios, examples and data

Our training refers to business scenarios, uses ‘real life’ exercises, relevant products, data, business challenges and goals


Include the opportunity to learn and to practice

Blended training

Blended training solutions including business briefings, workshops & courses, eLearning, coaching and post training support materials

Relevant & engaging materials

Include materials which are practical, engaging, relevant and creative

Quality delegate packs

Include delegate packs with glossary of terms, key process flows, system navigation reminders, top tips and quick reference guides

Always reflect business objectives

Reflect the business objectives of the sponsors and the knowledge and input from the SMEs in the learning objectives and course content

What systems areas do we get asked to help with

  • ERP systems
  • Merchandise Management
  • Finance systems
  • BI and Analytics

  • Store systems
  • Mobile
  • Customer Experience
  • CRM
  • Omni-channel

  • Warehouse Management
  • Supply Chain systems
  • Logistics systems
  • PLM
  • Wholesale and B2B

  • Planning and Forecasting
  • Markdown Optimisation
  • Critical Path
  • Allocation & Replenishment
  • WSSI

Any questions?

Get in touch if you want to find out more Contact us

Any questions?

If you’d like to get in touch please call or email us – or fill in the form below.

UK Tel: +44 (0)1494 867106
UK & US enquiries:

UK Office
First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK



First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK

Any questions about this course?

If you would like to get in touch, please call or email us
or alternatively, send us a message below

+44 (0)1494 867106

First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

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