Our Services:

Training & Development

We bring learning to life by drawing on our experience in business.

There is nobody better than First Friday at providing training services for retail and other customer-facing businesses because we are more than just skilled trainers, we are trainers with commercial experience. Our learning techniques are practical, using real-life examples and encouraging group interaction through exercises and by introducing competitive elements. We can tailor bespoke training specifically to your brand and requirements, or we can offer you a tried and tested First Friday training solution – from merchandising training to leadership development, from retail training and customer service skills to team on-boarding, we’ve got it covered.







Job Skills & Technical Skills

Competence within any commercial or customer facing role is underpinned by each individual knowing the why, what and how of their particular role. Our job skills training is grounded in experience and the real business world.
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Customer Service and Selling

Need help to define your customer experience? Want to develop capability in wowing your customers and successful selling? Our retail operations and hospitality credentials mean that nobody is better placed to train your teams on all things customer that build loyalty and satisfaction whilst delivering commercial results.
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Systems Transformation

We have worked on over 100 systems transformations. Our systems transformation experts have a wealth of experience and can support your change programme success in a variety of different ways…
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People and Team Development

Equip people at all levels with the personal and people skills they need to work successfully in their role and alongside others. From self-awareness profiling to high performing teams our soft skill workshops deliver hard results.
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What our clients say...

What our clients say...

Exploring the detail behind open costings is going to be invaluable in my negotiations going forward  

Negotiation skills delegate

The workshop gave me the confidence to try out something new and be less predictable  

Workshop delegate

My team and I thoroughly enjoyed the day and got loads of practical tips from it. Thanks for running and creating the session so well  

Store manager

Packed, interactive and full of tips on how to start with the top line and then drill down to detail  

Senior buyer

A fantastic, enjoyable workshop packed with practical and engaging content  

Course delegate

It was amazing to explore how even small decisions can make a big difference to profitability when you roll them up!  

Profit challenge delegate

The workshop really helped me to see how important my role is, as I can now see how I impact the profit of my department  

Workshop delegate

This is a brilliant workshop. There were so many things I learnt to help my team and indeed myself successfully adapt to change  

Team leader, Leading Change

This training was very productive for me as I am new to the retail domain. The course was delivered well with many exercises and industry facts  

Understanding retail delegate

A great workshop with excellent trainers. I wish I had gone on this workshop before I started working in retail  

Workshop delegate

The fast pace kept us on our toes and reminded us to keep the customer front of mind at all times  

Store associate

Our facilitators were true retail experts in range building, and what we got from two days with them was invaluable  

Range building delegate

The expertise and experience of my coach delivered real improvements in my day-to-day work and was a great help with my personal development  


The course has helped me to improve my planning and be more strategic which will help me on my next buying trip  

Senior buyer

The real life stories were very inspiring and helped me to see what I can do with a fresh perspective  

Branch manager

I wanted to understand what thinking commercially really means, and to find ways and tools to improve my commercial thinking. This was delivered in spades  

Area manager, Commercial thinking

You’ve really made me think about the impact of stock management throughout the business  

Head office course delegate

Our approach to training

All of our First Friday training consultants will have the appropriate business background for the required training , such as buying, merchandising or stores , and an in-depth understanding of

  • What is it like to do their jobs
  • The pressures they are under
  • Typical business situations and scenarios
  • How people learn and an in-depth knowledge of
  • The retail process
  • The system
  • The business goals, the people and KPI’s

Practical Showing you how to do your job Creative Interesting, visual, handson, memorable Relevant Your business,your data, your examples Structured right length,right timing, right style Role focused content, exercises, learning

Learning Methods

Workshops & surgeries
Classroom training
Social learning
Podcasts & webinars
Role-plays & scenarios

Learning Tools

System simulation
Animated processes & graphs
Quizzes & assessments
eBooks, videos, toolkits, user guides
Business games
Psychometric & strengths profiling
PPT & presentations

Any questions?

Get in touch if you want to find out more Contact us

Any questions?

If you’d like to get in touch please call or email us – or fill in the form below.

UK Tel: +44 (0)1494 867106
UK & US enquiries: enquiries@firstfriday.biz

UK Office
First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK



First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK

Any questions about this course?

If you would like to get in touch, please call or email us
or alternatively, send us a message below

+44 (0)1494 867106

First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

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