Training & Development:

Customer Service and Selling

We’ve developed sales and service skills across a wide range of retail and hospitality brands including fashion & lifestyle, luxury, technology, entertainment, catering, dining and DIY.

Our approach is simple; we help you understand and connect with your customer so you can be a brand ambassador in how you solve their problems by presenting your solutions. Training topics are varied and programmes can be blended and bespoke to meet your specific needs.




Years Experience



Training topics include:

  • Customer engagement
  • Buying signals and behaviours
  • Body language and communication
  • Greeting & welcome
  • Approach & engage
  • Getting into conversation
  • Building rapport and a connection

  • Conversion
  • Discovering customer needs
  • Presenting solutions
  • Storytelling
  • Add-on selling and up-selling
  • Closing a sale
  • Confidence with colours
  • Styling and outfit building

  • Clientelling and Loyalty
  • Understanding what drives customer loyalty
  • Developing a clientelling strategy
  • Gathering discovery detail
  • Creating clientelling communications

Any Questions?

Get in touch if you want to find out more

Contact Us

Contact Us

If you’d like to get in touch please call or email us.

UK Tel: +44 (0)1494 867106
UK & US enquiries:

UK Office
First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK



First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK



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