Our Services:

Change management & consulting

Business benefits realised & return on investmentPROCESSSYSTEMPEOPLE

Components of successful change

Successful change management weaves the personal journey into systems and process change

  • Successful change happens when there is equal focus on the technical, process and people side of change
  • The process side of change is concerned with optimising business processes to ensure they meet, support and sustain organisational development and growth
  • The technical side of change ensures that the solution is designed, developed and delivered effectively
  • The people side of change ensures that the solution and accompanying processes are embraced, adopted and sustained

Change management - the First Friday way

Using our retail backgrounds and change experience, we understand the real life consequences of design decisions.

Our expertise helps to bring new organisational structures, processes and operating models to life.


Working collaboratively and flexibly we ensure everyone is striving for the same goals. We take the business on a journey, building awareness and the desire for change


We plan not just for the end state, but for all the transition states in a multi-phased programme


We plug the gaps your system integator can't, by supporting the development of operational end-to-end business processes which make sense for your business


We guide the business to think through pragmatic solutions to deliver the benefits case in a viable way


We engage with stakeholders to ensure business activities necessary for successful implementation are understood and being delivered


We develop and deliver communications and training using retail scenarios that the business can relate to and which are interactive and fun


We support the business in adopting new ways of working and then transfer knowledge to help you build lasting internal capability

Any questions?

Get in touch if you want to find out more Contact us

Any questions?

If you’d like to get in touch please call or email us – or fill in the form below.

UK Tel: +44 (0)1494 867106
UK & US enquiries: enquiries@firstfriday.biz

UK Office
First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK



First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK

Any questions about this course?

If you would like to get in touch, please call or email us
or alternatively, send us a message below

+44 (0)1494 867106

First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

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