Change management - the First Friday way
Using our retail backgrounds and change experience, we understand the real life consequences of design decisions.
Our expertise helps to bring new organisational structures, processes and operating models to life.
Inspire
Working collaboratively and flexibly we ensure everyone is striving for the same goals. We take the business on a journey, building awareness and the desire for change
Plan
We plan not just for the end state, but for all the transition states in a multi-phased programme
Define
We plug the gaps your system integator can't, by supporting the development of operational end-to-end business processes which make sense for your business
Design
We guide the business to think through pragmatic solutions to deliver the benefits case in a viable way
Develop
We engage with stakeholders to ensure business activities necessary for successful implementation are understood and being delivered
Deliver
We develop and deliver communications and training using retail scenarios that the business can relate to and which are interactive and fun
Embed
We support the business in adopting new ways of working and then transfer knowledge to help you build lasting internal capability