The client was regularly overstocked due to weak stock management processes.
First Friday were asked to undertake a review of their commercial operating model.
We reviewed the current end-to-end processes and ways of working for managing stock, the organisational structure and RACIs within the commercial teams to evaluate whether there was a benefit in applying traditional retail merchandising principles.
The benefits included the delivery of best in class merchandising processes and organisational structure with clear roles and responsibilities.
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