Target Operating Model for Telecoms Retailer

This telecoms retailer was regularly overstocked due to weak stock management processes. First Friday were asked to undertake a review of their commercial operating model.

We reviewed the current end-to-end processes and ways of working for managing stock, the organisational structure and RACIs within the commercial teams to evaluate whether there was a benefit in applying traditional retail merchandising principles.

The benefits included the delivery of best-in-class merchandising processes and organisational structure with clear roles and responsibilities.