Change Management for Oracle Retail Systems Transformation Project

One of the leading European retail groups brought First Friday in to provide specialist external change management support for the implementation of a new merchandise management system from Oracle.

To facilitate the implementation of this new system and by default the processes and organisational design changes, a change team was appointed internally and First Friday were brought in to provide the necessary training. The First Friday change management methodology was used in order to ensure they understood the objectives, activities and deliverables of change management and how change management integrates in to the overall project process. The team were then supported and coached by First Friday to deliver all change management activities during the first 12 months of the project, before gradually handing full responsibility over to the team.

Through First Friday’s clear and effective work, this retailer could now see that change management is a necessity rather than a ‘nice to have’. They also recognised the value of early engagement of their people, which indeed lead to enhanced business and project team decisions.
The retailer’s internal team then assumed all responsibility for change management activities for the remainder of the project including developing and delivering training, communication, stakeholder management and business engagement workshops. The business now has transferable internal change management skills which can be applied to future projects.