UK retailer’s Oracle systems transformation project

The Challenge

The Trading Transformation Project incorporated the introduction of an enhanced grading structure and the implementation of Oracle MFP (Merchandise Financial Planning) to replace the existing WSSI system.  The replacement of current reports with BI impacted all areas and moved the business from a focus on finding data to evidence-based decision-making. The change impacts were huge.

Our scope and role within the project evolved significantly. First Friday was initially invited to review the Training Needs Analysis (TNA) but we were subsequently asked to take on the development of training materials to be delivered.

Deadlines were tight and the team needed to integrate quickly with the project team, the external systems developers, and the third-party change and project management teams. An additional challenge came when, just a few weeks ahead of roll-out, the client invited us to undertake the delivery of the training to the 150+ delegates they had identified.

Our Solution

• Role-based, classroom training
• Concepts and hands-on systems training
• Practice sessions
• Scenario-based exercises, games and quizzes
• Quick reference guides
• Business as usual (BAU) support

Our consultants recommended a suite of role-based training sessions to be delivered immediately before the new systems went live.

Training was classroom-based, combining an introduction to new concepts with hands-on ‘how to’ training on the new system, slanted to the relevant role and product area:

• The ‘how to’ training required a training environment in which each delegate could follow the trainer as they walked through the process, and then practice using scenario-based exercises set – and supported – by the trainer
• Classroom sessions incorporated discussion as well as interactive games and quizzes to maintain engagement and keep energy levels high

The initial classroom training was supported by quick reference guides hosted on the internal learning management system. This offered Business as Usual support to the teams after go-live.

Our training consultants’ senior background in Buying & Merchandising gave them a deep understanding of Merchandise Financial Planning, WSSI and other areas. They had also worked on many MFP / WSSI systems projects. We were seen to add so much value to the project, not just for the training but other things as well. The retailer was so impressed that we were asked to extend our contract to include undertaking the delivery of the training we had developed, too.

The Results

Our consultants hit the ground running and impressed everyone with their ability to integrate into the team and deal with the challenges of the project, and our understanding and experience of this kind of project enabled us to add value not just to the design of training but to system and process design discussions too. 

An evolving brief meant we were challenged from the very beginning, however, we developed and delivered a comprehensive training programme (of over 135 hours) to 150 delegates which was extremely well received.

For complex projects like MFP / WSSI ones we always deploy senior, experienced consultants with a senior background in buying & merchandising, who are able to operate across the many requirements of the project, and not just operate as a trainer. This is so important for projects of this nature which demand a blend of skills and experience to create the right results for the business.

Customer feedback

 

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