Delivering successful change and transformation across the globe
We’ve helped hundreds of organisations with their people development, business change, and systems transformation projects over the years. Here are some of our favourites...
Retail Consulting,
Reviewing the Commercial Operating Model for a Middle Eastern Fashion Retailer
Learn how we used our deep expertise in Buying, Merchandising, Planning and Commercial functions to review the planning processes, systems and organisational structure at a Middle Eastern fashion multiple.
Change Management, Systems Training,
MS Dynamics 365 CRM Change Management and Training for a Large UK Housing Association
How we helped a large UK housing association with change management and training to successfully implement MS Dynamics CRM in a highly complex change environment.
Retail Consulting,
Defining the KPIs, Reporting and Target Operating Model for a Discount Retailer
How we helped a mixed product discount retailer move from an emporium style of buying to more data-based decision-making through better understanding of KPIs and standardised reporting.
Systems Training,
An Agile response to Blue Yonder Systems Training development
Learn how we helped a South African retailer develop a new suite of systems training in just 11 weeks by mobilising a team of experienced consultants to develop material remotely.
Systems Training,
MS Dynamics 365 CRM Systems Training – Global Implementation for a Medical Business
Learn how we helped a global medical business implement MS Dynamics 365 CRM through the design, develop and delivery of a comprehensive suite of virtual CRM training for Leadership and Sales Force teams.
Retail Consulting,
Defining an Effective Operating Model
Having completed a 5-week brief to create a seasonal merchandise plan, we then introduced merchandise planning across the whole of this international department store group.
Retail Consulting,
Beginning the Merchandise Planning Journey at a Luxury Department Store
Learn how we helped an international luxury department store group implement an effective merchandise plan after the generalist consulting firm they were working with were found to lack the industry experience to translate recommendations into a workable process.
Retail Training, Systems Training,
Oracle Retail & Stibo STEP Systems Training Programme
This systems transformation case study looks at how we trained over 800 retail buying, Merchandising, IT & Finance staff on 3 new systems in just 16-weeks.
Systems Training, Retail Training,
Oracle Retail MFP and WSSI Training for Clothing & Home Retailer
Our training consultants worked closely with both the retailer’s and the systems integrator teams to create a training solution which was delivered to 150 delegates with overwhelmingly positive feedback.
Skills Training, Retail Training,
Merchandising Academy for European Department Store Group
Supporting a department store group design new processes and develop a merchandising training academy to provide all the essential skills a new merchandise team needs.
Skills Training, Retail Training,
Supermarket Technology Department Store Training Programme
Creating the right training for store colleagues to better engage customers and make a success of their new technology department.
Systems Training, Retail Training,
EPoS System Transformation for a UK Department Store
Learn how we created a suite of engaging eLearning courses to give this department store’s retail staff the skills, knowledge and confidence to support the launch of new EPoS system.
Systems Training, Change Management, Retail Training,
Oracle Systems Transformation for a Global Food Retailer
This project was the largest initiative in the UK of its kind at the time and involved replacing every aspect of their IT infrastructure with the aim of maximising efficiency across all operations.
Retail Training,
Buying and Merchandising Development Programme for Retail Fashion Group
This UK-based fashion retailer engaged First Friday to design and deliver a first-class Buying and Merchandising training programme across all the brands within the group.
Skills Training, Retail Training,
Merchandising Training Academy for Large South African Retailer
Bridging the skills gap at a leading South African department store & food retailer through the design and development of a new merchandising academy.
Retail Consulting,
Process Improvements for Growing Fashion Retailer
The story of how we defined a design-to-delivery process which would provide consistency and best practice for this growing fashion retail business.
Skills Training, Retail Training,
Sales & Customer Service Training Programme for DIY Retailer
How we worked with this leading DIY retailer to design a flexible modular training solution using an internal advocate model to gain commitment to change and deliver new customer service skills and behaviours.
Retail Consulting,
Target Operating Model for Telecoms Retailer
This telecoms retailer was regularly overstocked due to weak stock management processes; we were asked to undertake a review of their commercial operating model.
Change Management,
Change Management for Oracle Retail Systems Transformation Project
Learn how we helped one of Europe’s leading retail groups to implement a new Oracle Retail merchandise management system.
Systems Training, Change Management, Skills Training,
Process Design and Training for Department Store eCommerce Website Launch
New website launched with 690+ trained staff enables leading UK department store to achieve strategic omnichannel retailer & eCommerce leader ambitions.
Systems Training, Skills Training,
Oracle Merchandising & Stock Management Systems Training for European Department Stores
This multi-national European department store retailer was undertaking a systems transformation programme that involved the implementation of new merchandising and stock management systems from Oracle Retail.
Change Management, Retail Consulting,
Introducing Retail Buying and Merchandising Best Practice
This European footwear retailer with 500+ stores wanted to centralise to one executive function in Europe and to introduce best practice buying and merchandising ways of working.
Retail Training, Skills Training,
Luxury Department Store Retail Training Programme
Working closely with key business stakeholders and SMEs to understand the business culture and the opportunities to be more commercial, we used our retail and L&D experience to design, develop and deliver a bespoke Retail Excellence programme.
Skills Training,
Effective Fire Safety & Evacuation Training Programme
Learn how we created this small business an eLearning programme to cover new procedures and behaviours as well as the essential knowledge required for fire safety.
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