Latest news & insights

Learn how First Friday used a Retail Target Operating Model to improve collaboration and the effective operation of a fashion business.

Creating the right training for store colleagues to better engage customers and make a success of their new technology department.

Supporting a department store group design new processes and develop a merchandising training academy to provide all the essential skills a new merchandise team needs.

Bridging the skills gap at a leading South African department store & food retailer through the design and development of a new merchandising academy.

How we worked with this leading DIY retailer to design a flexible modular training solution using an internal advocate model to gain commitment to change and deliver new customer service skills and behaviours.

New website launched with 690+ trained staff enables leading UK department store to achieve strategic omnichannel retailer & eCommerce leader ambitions.

This multi-national European department store retailer was undertaking a systems transformation programme that involved the implementation of new merchandising and stock management systems from Oracle Retail.

Working closely with key business stakeholders and SMEs to understand the business culture and the opportunities to be more commercial, we used our retail and L&D experience to design, develop and deliver a bespoke Retail Excellence programme.

Learn how we created this small business an eLearning programme to cover new procedures and behaviours as well as the essential knowledge required for fire safety.