Latest news & insights
Buyers & Merchandisers – an equal partnership?
In the world of retail, two key roles often come under the spotlight: The Buyer and the Merchandiser. Both play pivotal roles but who is the ultimate decision maker? As an ex-buyer, it’s got to be the buyer, right? As much as I probably spent much of my buying career believing exactly that, maybe I […]
Supermarket Technology Department Store Training Programme
Creating the right training for store colleagues to better engage customers and make a success of their new technology department.
Merchandising Academy for European Department Store Group
Supporting a department store group design new processes and develop a merchandising training academy to provide all the essential skills a new merchandise team needs.
Merchandising Training Academy for Large South African Retailer
Bridging the skills gap at a leading South African department store & food retailer through the design and development of a new merchandising academy.
Sales & Customer Service Training Programme for DIY Retailer
How we worked with this leading DIY retailer to design a flexible modular training solution using an internal advocate model to gain commitment to change and deliver new customer service skills and behaviours.
Process Design and Training for Department Store eCommerce Website Launch
New website launched with 690+ trained staff enables leading UK department store to achieve strategic omnichannel retailer & eCommerce leader ambitions.
Oracle Merchandising & Stock Management Systems Training for European Department Stores
This multi-national European department store retailer was undertaking a systems transformation programme that involved the implementation of new merchandising and stock management systems from Oracle Retail.
Luxury Department Store Retail Training Programme
Working closely with key business stakeholders and SMEs to understand the business culture and the opportunities to be more commercial, we used our retail and L&D experience to design, develop and deliver a bespoke Retail Excellence programme.
Effective Fire Safety & Evacuation Training Programme
Learn how we created this small business an eLearning programme to cover new procedures and behaviours as well as the essential knowledge required for fire safety.
