Delivering successful change and transformation across the globe

We’ve helped hundreds of organisations with their people development, business change, and systems transformation projects over the years. Here are some of our favourites...
Defining an Effective Operating Model
Retail Consulting

Defining an Effective Operating Model

Having completed a 5-week brief to create a seasonal merchandise plan, we then introduced merchandise planning across the whole of this international department store group.

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Beginning the Merchandise Planning Journey at a Luxury Department Store
Retail Consulting

Beginning the Merchandise Planning Journey at a Luxury Department Store

Learn how we helped an international luxury department store group implement an effective merchandise plan after the generalist consulting firm they were working with were found to lack the industry experience to translate recommendations into a workable process.

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Oracle Retail & Stibo STEP Systems Training Programme
Retail TrainingSystems Training

Oracle Retail & Stibo STEP Systems Training Programme

This systems transformation case study looks at how we trained over 800 retail buying, Merchandising, IT & Finance staff on 3 new systems in just 16-weeks.

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Oracle Retail MFP and WSSI Training for Clothing & Home Retailer
Retail TrainingSystems Training

Oracle Retail MFP and WSSI Training for Clothing & Home Retailer

Our training consultants worked closely with both the retailer’s and the systems integrator teams to create a training solution which was delivered to 150 delegates with overwhelmingly positive feedback.

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Merchandising Academy for European Department Store Group
Retail TrainingSkills Training

Merchandising Academy for European Department Store Group

Supporting a department store group design new processes and develop a merchandising training academy to provide all the essential skills a new merchandise team needs.

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Supermarket Technology Department Store Training Programme
Skills TrainingRetail Training

Supermarket Technology Department Store Training Programme

Creating the right training for store colleagues to better engage customers and make a success of their new technology department.

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EPoS System Transformation for a UK Department Store
Systems TrainingRetail Training

EPoS System Transformation for a UK Department Store

Learn how we created a suite of engaging eLearning courses to give this department store’s retail staff the skills, knowledge and confidence to support the launch of new EPoS system.

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Oracle Systems Transformation for a Global Food Retailer
Systems TrainingChange ManagementRetail Training

Oracle Systems Transformation for a Global Food Retailer

This project was the largest initiative in the UK of its kind at the time and involved replacing every aspect of their IT infrastructure with the aim of maximising efficiency across all operations.

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Buying and Merchandising Development Programme for Retail Fashion Group
Retail Training

Buying and Merchandising Development Programme for Retail Fashion Group

This UK-based fashion retailer engaged First Friday to design and deliver a first-class Buying and Merchandising training programme across all the brands within the group.

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Merchandising Training Academy for Large South African Retailer
Skills TrainingRetail Training

Merchandising Training Academy for Large South African Retailer

Bridging the skills gap at a leading South African department store & food retailer through the design and development of a new merchandising academy.

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Process Improvements for Growing Fashion Retailer
Retail Consulting

Process Improvements for Growing Fashion Retailer

The story of how we defined a design-to-delivery process which would provide consistency and best practice for this growing fashion retail business.

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Sales & Customer Service Training Programme for DIY Retailer
Skills TrainingRetail Training

Sales & Customer Service Training Programme for DIY Retailer

How we worked with this leading DIY retailer to design a flexible modular training solution using an internal advocate model to gain commitment to change and deliver new customer service skills and behaviours.

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Target Operating Model for Telecoms Retailer
Retail Consulting

Target Operating Model for Telecoms Retailer

This telecoms retailer was regularly overstocked due to weak stock management processes; we were asked to undertake a review of their commercial operating model.

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Change Management for Oracle Retail Systems Transformation Project
Change Management

Change Management for Oracle Retail Systems Transformation Project

Learn how we helped one of Europe’s leading retail groups to implement a new Oracle Retail merchandise management system.

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Process Design and Training for Department Store eCommerce Website Launch
Skills TrainingSystems TrainingChange Management

Process Design and Training for Department Store eCommerce Website Launch

New website launched with 690+ trained staff enables leading UK department store to achieve strategic omnichannel retailer & eCommerce leader ambitions.

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Oracle Merchandising & Stock Management Systems Training for European Department Stores
Skills TrainingSystems Training

Oracle Merchandising & Stock Management Systems Training for European Department Stores

This multi-national European department store retailer was undertaking a systems transformation programme that involved the implementation of new merchandising and stock management systems from Oracle Retail.

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Introducing Retail Buying and Merchandising Best Practice
Change ManagementRetail Consulting

Introducing Retail Buying and Merchandising Best Practice

This European footwear retailer with 500+ stores wanted to centralise to one executive function in Europe and to introduce best practice buying and merchandising ways of working.

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Luxury Department Store Retail Training Programme
Retail TrainingSkills Training

Luxury Department Store Retail Training Programme

Working closely with key business stakeholders and SMEs to understand the business culture and the opportunities to be more commercial, we used our retail and L&D experience to design, develop and deliver a bespoke Retail Excellence programme.

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Effective Fire Safety & Evacuation Training Programme
Skills Training

Effective Fire Safety & Evacuation Training Programme

Learn how we created this small business an eLearning programme to cover new procedures and behaviours as well as the essential knowledge required for fire safety.

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Introducing Change Management Methodology to a Large Retailer
Change ManagementRetail Consulting

Introducing Change Management Methodology to a Large Retailer

This large UK retailer required support to introduce a business change, communication and training methodology to land change efficiently and effectively within their commercial teams.

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