Jean Spencer

Jean Spencer

Head of System Transformation Training

Jean has worked at First Friday since 2002 as a Principal Consultant and Head of Systems Transformation Training. She is also an experienced training and project manager and has been responsible for the strategy, planning and quality assurance on several complex, large, global retail transformation programmes. In her time at First Friday, Jean has worked with over 50 clients across a number of industries.

Having begun her career in merchandising after completing a diploma in Clothing Technology at the London College of Fashion, Jean held a number of merchandising roles at the Arcadia Group before becoming a Senior Merchandiser at TopShop. This gave her a sound retail business grounding and a keen interest in people development which later inspired her to transfer into a training management role where she was responsible for system implementation training across all Arcadia brands.

Jean holds a diploma in training management with the CIPD, has a broad range of transferable skills and a particular interest in strategic planning and the management of system transformation training.

Outside of work, Jean enjoys sports and is a member of a local hockey club where she has played at a competitive level.


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