Transform your organisation.
Train your people.
Build a more resilient business.

First Friday is a consulting, change management and training business specialising in systems transformations, retail consulting and capability building.

We have worked with over 100 of the world’s biggest brands as far and wide as the UK & Ireland, Europe, South Africa, Hong Kong, Australia, the Middle East, South America, Mexico, the US and Canada.

Working with some of the world’s biggest brands

The Very Group
El Palacio de Hierro
Vistry Group
El Corte ingles
Taylor Wimpey
Marks and Spencer
The Works

Supporting every aspect of your transformation & change journey

Whether you’re in need of new ideas, new ways of working, support with project planning and delivery, or that all-important aspect of ensuring that your teams are onboard with and capable of using your key business software and tools, we’ve got you covered.

Need an external viewpoint?

Understand your place in the market and current industry best practices, get new ideas, set a new direction and create the strategy to help you get there.

Retail Business Consulting »

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Moving in a new direction?

Sustainable change programmes that delivers on long-term business goals by focusing on your people – from planning to delivery and beyond.

Change Management »

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IT systems holding you back?

Streamline how your people, system and processes work together for increased efficiencies and improved performance.

Systems Transformation »

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Got skills gaps to fill?

Expert-led skills & knowledge-based training delivered online and in-person to help your people do their jobs more effectively.

Training & Development »

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Working at the speed of retail

There’s no business like the retail business.
And no-one knows retail better than we do.

Almost everyone at First Friday is a retailer by trade. Many of our team worked at a senior level in retail before joining, and continue to work with world-class retailers (and other customer-facing organisations) every day.

It’s simply in our blood.  But we don’t only work with retailers…

Almost 1 in 5 of our clients are from other sectors

Our business knowledge and skills are highly transferable, and we take what we’ve learnt in the retail industry and apply it in creative ways to other sectors, providing unique insight and experience that you simply won’t find anywhere else.


Learn more about us »


Essential training courses & workshops

The First Friday Training Academy is perfectly placed to develop commercial knowledge, technical capability and soft skills in customer, client product or service-based businesses, as well as general leadership and personal skills.

Comprising over 40 individual courses, and a range of complete training programmes, including:

Pick and mix from a range of ready-to-go online for individuals and classroom-based workshop options for teams.


Explore our Training Academy »

“The course has inspired me to brief and challenge my teams to look at range building in a different way. I love that the course is logical, relevant, clear & interactive and I really enjoyed doing the exercises.”
– Buying Manager