We help transform your organisation and train your people

First Friday is a UK-based consulting, change management and training business with a portfolio of 100+ clients across the UK, Europe, South Africa, Australia and the USA.

training systemstransformation Change management Consulting Digital learning & communication

Business consultancy & training services

Change management & consulting

Change management & consulting

Moving in a new direction?
Sustainable change management that delivers on long-term business goals by focusing on your people - from planning to delivery and beyond

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Training & people development

Training & people development

Got skills gaps to fill?
Expert-led skills & knowledge-based training delivered online and in-person to help your people do their jobs more effectively

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Systems implementation & transformation

Systems implementation & transformation

IT systems holding you back?
Streamline how your people, system and processes work together for increased efficiencies and improved performance

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First Friday Training Academy

Aimed primarily at the retail sector, the First Friday Training Academy is perfectly placed to develop commercial knowledge, technical capability and soft skills in customer, client product or service-based businesses.

Over 40 individual courses to choose from, and a range of complete training programmes covering:

  • Retail basics
  • Retail Academy for buyers, merchandisers & planners
  • Mental health
  • Personal & people development
  • Change management

With both online (elearning) and in-person workshop options, there’s something for everyone.

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First Friday Training Academy

Working with some of the world’s biggest brands

Taylor Wimpey
Bovis Homes
Clarion Housing
The Cooperative
El Corte ingles
John Lewis

EireUnited KingdomBelgiumSwitzerlandItalySwedenFinlandRussiaSouth AfricaHollandHong Kong

What they say

What our delegates say...

Retail legend

Retail consultant

A true leader like John shows us all how to be the best version of ourselves

Retail advisor

A “Master Class” for retailers

Retail COO

Epitomises John’s approach to business, short, simple, entertaining and above all effective

Retail CEO

John Hoerner makes many of the issues we battle daily in retail seem so simple and straightforward

Retail chairwoman

I have learnt more from John than almost anyone else

Retail chairman

This is a brilliant workshop. There were so many things I learnt to help my team and indeed myself to successfully adapt to change

Team Lead – Leading change workshop

First Friday's extensive experience and expertise in change management and leadership was invaluable. They were able to help our senior team to manage resistance during periods of extensive change


75% of the course content was great, but 25% was mind blowing

Course delegate

Great! Relevant, interesting and informative with a good mixture of practical sessions and tips on project management. And a great reference book to take away and use as a checklist for future projects

Course delegate

Even their body language is retail! They're head and shoulders above other training companies

Buying Director, Global fashion retailer

Our facilitators were true retail experts in range building, and what we got from two days with them was invaluable

Assistant Buyer – Course delegate

It has completely changed how I will structure, challenge and approve the ranges that we create

Buying Manager – Assortment planning & range building online course

The role-play opened my eyes and with all the info and tools I have learned during the day I now look differently towards negotiations. Really beneficial and positive having trainers with retail background  

Buyer on Negotiations skills course

It's already changed the way I think and engage with retailers. There is so much more that goes on in the world of retail. More than I ever imagined  

Systems Consultant – Course delegate

A great workshop with excellent trainers. I wish I had gone on this workshop before I started working in retail  

Course delegate

I wanted to understand what thinking commercially really means, and to find ways and tools to improve my commercial thinking. This was delivered in spades  

Course delegate

A fantastic, enjoyable workshop packed with practical and engaging content  

Course delegate

The real life stories were very inspiring and helped me to see what I can do with a fresh perspective  

Course delegate

Really enjoyed the course, very open and positive. I know now what I do and what I need to practice  

Course delegate

I learned so much in just one day. It was explained very clearly with examples which really helped  

Course delegate

Any questions?

Get in touch if you want to find out more Contact us

Any questions?

If you’d like to get in touch please call or email us – or fill in the form below.

UK Tel: +44 (0)1494 867106
UK & US enquiries: enquiries@firstfriday.biz

UK Office
First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK



First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK

Any questions about this course?

If you would like to get in touch, please call or email us
or alternatively, send us a message below

+44 (0)1494 867106

First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

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