Flexible Training
First Friday does not to hold a menu of generic solutions for all retailers; instead our experienced team works with the customer to ensure that every element is entirely relevant to the organisation. The terminology, systems information, business processes and best practice must be right for each customer.

Solutions may include:

• 1:1 training, coaching and workshops
• Printed materials e.g. workbooks and quick reference guides
• E-learning
• Computer based training
• Floor walking
• Learning resources area

First Friday ensures that the training solution meets the client’s business needs, is appropriate to the change required and fits with the culture of the business.

There are a number of approaches to training delivery; classroom, workshop, computer based training, blended learning, etc. First Friday ensures that:

• Training is focused on job roles
• All training incorporates best practice, exercises and scenarios
• Courses are relevant, engaging and interesting

Materials Development
In a world overloaded with information, people are only interested in information that is relevant to them. First Friday designs relevant, engaging and interesting training materials that are tailored to meet the needs for each job role within each client.

Support
First Friday’s support includes Go Live Support, developing support material and technology based help.