Our Services:

Training & development

Sales & ServiceDefine – Design – Deliver MANAGEMENT & LEADERSHIP Job skillsBuying – Merchandising – PlanningCommercial - Stores - Frontline Support servicesOrganisation Design - L&D Framework TNA - Learning Management Systems SYSTEMS TRANSFORMATIONSEg: Planning - Merchandise management - Epos Stores - Supply Chain - Warehouse management - Multi/Omni Channel personaldevelopment teamdevelopment

What they say

Exploring the detail behind open costings is going to be invaluable in my negotiations going forward  

Negotiation skills delegate

The workshop gave me the confidence to try out something new and be less predictable  

Workshop delegate

My team and I thoroughly enjoyed the day and got loads of practical tips from it. Thanks for running and creating the session so well  

Store manager

Packed, interactive and full of tips on how to start with the top line and then drill down to detail  

Senior buyer

A fantastic, enjoyable workshop packed with practical and engaging content  

Course delegate

It was amazing to explore how even small decisions can make a big difference to profitability when you roll them up!  

Profit challenge delegate

The workshop really helped me to see how important my role is, as I can now see how I impact the profit of my department  

Workshop delegate

This is a brilliant workshop. There were so many things I learnt to help my team and indeed myself successfully adapt to change  

Team leader, Leading Change

This training was very productive for me as I am new to the retail domain. The course was delivered well with many exercises and industry facts  

Understanding retail delegate

A great workshop with excellent trainers. I wish I had gone on this workshop before I started working in retail  

Workshop delegate

The fast pace kept us on our toes and reminded us to keep the customer front of mind at all times  

Store associate

Our facilitators were true retail experts in range building, and what we got from two days with them was invaluable  

Range building delegate

The expertise and experience of my coach delivered real improvements in my day-to-day work and was a great help with my personal development  

Buyer

The course has helped me to improve my planning and be more strategic which will help me on my next buying trip  

Senior buyer

The real life stories were very inspiring and helped me to see what I can do with a fresh perspective  

Branch manager

I wanted to understand what thinking commercially really means, and to find ways and tools to improve my commercial thinking. This was delivered in spades  

Area manager, Commercial thinking

You’ve really made me think about the impact of stock management throughout the business  

Head office course delegate

We bring learning to life by drawing on our experience in business.

There is nobody better than First Friday at providing training services for retail and other customer-facing businesses because we are more than just skilled trainers, we are trainers with commercial experience. Our learning techniques are practical, using real-life examples and encouraging group interaction through exercises and by introducing competitive elements. We can tailor training specifically to your brand and requirements, or we can offer you a tried and tested First Friday training solution – from merchandising training to leadership development, from retail training and customer service skills to team on-boarding, we’ve got it covered.

Strengthscope ®

Strengthscope® is a leading, online assessment system that provides a comprehensive measurement of work-related strengths enabling an individual to achieve their best performance. As an accredited partner, we are able to offer the world's leading assessment tools to our clients.
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Team development

We identify levels of engagement, alignment and self-awareness within your teams and assess how well they work together. Our workshops and programmes are powerful tools in creating truly high- performing teams.
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Management Skills & Leadership

Training for those in their first managerial position right through to senior management and executive development. We offer courses, workshops, coaching, mentoring and tailored management and leadership programmes.
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Personal development

Core skills and self-awareness are the foundations for personal growth. From learning how to communicate effectively to delivering presentations with impact, our solutions help to optimise personal effectiveness.
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Support services

We can help you with organisational design, competencies and job descriptions, developing an L&D framework, training needs analysis, assessment centres and other related services.
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Job skills & technical skills

Training starts with understanding what people need to do their jobs effectively. We help people perform at their best, at all levels within retail and other customer- facing organisations.
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Our approach to training

All of our First Friday training consultants will have the appropriate business background for the required training , such as buying, merchandising or stores , and an in-depth understanding of

  • What is it like to do their jobs
  • The pressures they are under
  • Typical business situations and scenarios
  • How people learn and an in-depth knowledge of
  • The retail process
  • The system
  • The business goals, the people and KPI’s

Practical Showing you how to do your job Creative Interesting, visual, handson, memorable Relevant Your business,your data, your examples Structured right length,right timing, right style Role focused content, exercises, learning

Learning Methods

Workshops & surgeries
Coaching
Classroom training
Masterclasses
E-Learning
Gamification
Social learning
Podcasts & webinars
Role-plays & scenarios

Learning Tools

System simulation
Workbooks
Animated processes & graphs
Quizzes & assessments
eBooks, videos, toolkits, user guides
Business games
Psychometric & strengths profiling
PPT & presentations

Our training products

We have a range of off-the-shelf, tried-and-tested products for all your business training and learning needs.
From teaching essential buying & merchandising skills to your head office team, to workshops enabling your managers to lead change, we've got it covered.

The Negotiation skills programme

Understanding retail

Leading change

Project management for business managers

Commercial thinking

The Challenge series

Essential buying & merchandising skills series

Train the trainer

Contact Us

If you’d like to get in touch please call or email us.

UK Tel: +44 (0)1494 867106
US Tel: + 1-844-584-2414
Email: enquiries@firstfriday.biz

UK Office
First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

US Office
3113-1 Lenox Road NE, Atlanta, GA 30324, USA

 

 

First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK

 

 

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