Communication

We believe that clear communication can significantly improve business performance. When people understand the reasons for change and how they fit in, change happens more quickly, more effortlessly and more profitably.

Our innovative and creative approach means that both message and medium really hit the mark.

We offer strategy, planning, design and delivery for internal communications that support both business change and ongoing communications.

Communication

Communications review and improvement
Branding and identity development
Development of communication methods, toolkits, events/conferences and campaigns
Communications media development including briefings, posters, intranet content, leaflets, DVDs etc
Coaching for effective communications management and delivery
Communications Skills Training

"With our varied backgrounds and specialisations, there’s always someone at First Friday who will know the answer"

Title: Fiona Dunne Comms
“Everybody needs
to belong. Good communication makes people
feel a part of something”

Title: Tony Wright Comms
"When people understand the ‘whys’ and ‘wherefores’ of what’s going on around them it
gives them a
better sense of purpose"

Title: Jean Spencer Comms
"Training without communication
is like buying
a Bentley
without
wheels"

Title: Jenny Swartout Comms
"Visual merchandising
is not just about looking good, it’s about increasing sales"

Title: Michaela Weller Comms

Communication Case Studies

> Large UK supermarket – communication smoothes the path of change

Reassuring and educating a fearful team about the wide benefits of a business-wide systems change programme
> High street clothing retailing group – communication makes it happen

Helping implement an ambitious large scale EPOS replacement programme
> DIY retailer - adding magic to store training

Creating a communications programme to support the launch of store process guidebooks