Case studies

Arcadia's Assistant buyer & Assistant merchandiser development programme

Arcadia's Assistant buyer & Assistant merchandiser development programme

The Arcadia Group is a fast-moving multi-channel retailer comprising of nine of the high street's best-known and most exciting fashion brands, eight online stores and an ever-growing roster of international stores spanning Europe, the Far East, the Middle East and the US.

To support this dynamic and exciting environment, Arcadia recognises the importance of high-quality training for its buying and merchandising teams. Therefore, Arcadia engaged First Friday to design and deliver a first-class training programme for Assistant Merchandisers and Assistant Buyers across all the brands within the group.

First Friday deployed a team of training consultants, all of whom had an extensive background in buying & merchandising. They worked with Arcadia to map out a training programme which met the learning objectives of a rapidly-changing multi-channel fashion business.

We designed and developed a suite of courses that together make up this programme. Subjects include: Understanding retail,  Design to delivery, Costings, Stock management, Supplier management, Branch merchandising, Negotiations, Range building & option planning and Introduction to Colour.

First Friday now deliver the training programme on a regular basis to the Assistant Merchandisers and Assistant Buyers from all of Arcadia’s 9 brands. All courses run regularly against a training calendar and are usually over-subscribed!

“This is the first time Arcadia L&D have collaborated with First Friday and it was just so easy!  With their wealth of retail experience they just get it.   Courses are innovative and engaging, the slides and other material that First Friday produces are all visually stimulating and they turn around everything very quickly.  First Friday’s contribution is invaluable and we look forward to continuing this collaboration long into the future” Arcadia L&D Manager

| Listing |


UK fashion brands


websites worldwide

8 million

annual ecommerce orders worldwide

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