Case studies

South African department store & food retailer

South African department store & food retailer

Designing and developing a Merchandising academy

Our client identified a skills gap after a long period of ‘systems only’ training. They decided to create an academy to develop commercial skills and to encourage the team to ‘think and act like traders’.

First Friday were asked to design and develop a Merchandising academy.

We developed a framework based on the best-in-class thinking for planning, buying and trading. We went on to develop the first phase of workshops and delivered pilot training to support the launch.

The benefits included a consistent approach to process across the business and improved commercial decision making with a great focus on customer and profit.

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First Friday Ltd. is registered in England and Wales with Companies House.
Company Registration No.04293694

Registered office: Lower Hollises, Rignall Road, Great Missenden, Buckinghamshire, HP16 9AJ, UK



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