Focused from the perspective of Customer Service, First Friday’s approach will fit the requirements of your particular retail business, and help to deliver improved performance.

The communication & training programme can be used “off the shelf” or customised to suit your needs :

• Reflecting your branding and identity
  
• Incorporating your customer service processes
  
• Adapting to your chosen Chip & PIN solution

First Friday is also able to work with you to create an entirely bespoke version.

The Chip and PIN programme includes:

1. Staff briefing and presentation pack
   
2. Detailed training pack incorporating training script and supporting slides
   
3. Cue cards for individual staff as a reminder of the key points
   
4. Supporting posters explaining the key service and
   Chip & PIN messages

Delivery options

• Use First Fridays’ material and undertake your own implementation
  
• Engage First Friday to train your trainers in the use of the materials and the best implementation process for your business
• Engage First Friday to deliver the training directly to your staff

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