First Friday’s Chip and PIN programme is clearly focused to emphasise the customer service opportunities.

Communication:
First Friday’s Chip & PIN communication programme
ensures your staff:

• Are informed about Chip & PIN, why it is being
  introduced and how it will affect shoppers

• Are aware of the changes it will bring

• Understand the benefits of Chip & PIN

Training:
First Friday’s training covers:

• New processes at the Point of Sale

• Customer contact skills:

• Use of the new equipment and technology

• New procedure training